Current earnings reset to 0 on new month, wallet balance still 0

#1

Hello there,

I’ve had already more than 7 BAT in current earnings balance, this was reset (I guess, that because of new month) but my BAT balance is still 0
brave version : Version 0.64.29 Chromium: 73.0.3683.75 (Official Build) dev (64-bit)

whats wrong?

3 Likes

Rewards reset to 0 on Brave Dev!
#2

I’ve the same problem. My balance has reset to 0 on Brave Dev version. I earned around 7 BAT myself seeing the ads on brave dev.

0 Likes

#3

me too, again! @jsecretan told me this “we are going to bonus dev users for lost views when ad grants with the actual BAT are issued on or around the 5th of the month.”

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#4

I have 1.85 BAT and 37 ad views. I didn’t get all of that today. I’m taking a guess here, but they may have credited DEV users for the issues we had last month.

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#5

I had the same issue. This is the second time it’s happened to me.

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#6

Sorry for the late response everyone – I’ve pinged the product team about this for insight on the issue. Will respond when I have more information - thank you for your patience!

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#7

@whitneywanderlust,
Thanks for reaching out. We’ve had other users report the same behavior and we believe once this fix is implemented the issue will be resolved:


Note that it’s labeled as P1 so it’s likely that this will be fixed asap. Thank you for your patience.

2 Likes

Accumulated ads and earnings disappeared
#8

Hi everybody, sorry for the inconvenience, the problem this time is with how the ad earnings are displayed. So thankfully all earnings are still there. We are fixing the bug that @Mattches mentioned which will fix the display, but the good news is that you’ll see all of your earnings from last month come in the form of an “ad grant”, similar to how you see previous grants show up. We are trying to push them out before the 5th, so you should hopefully see this appear in the next couple of days. Thanks.

3 Likes

#9

So yeah not to worry, in the next few days, you’ll see an “ad grant” appear that has both your earnings from last month and some additional BAT to make up for anything lost during previous bug.

1 Like

#10

We have pushed out the ad earnings for last month late yesterday, so you should see it come up in your rewards panel. You should be able to claim it in a way similar to how you would claim a grant.

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#11

thanks a lot, I can confirm that all looks fine now

1 Like

#12

Excellent I got iT Love brave

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#13

Is there any solution for users under review that nobody answers anything? I hope I can help with my question

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#14

Can you please clarify if these tokens are actually grants or are they ad earnings? My understanding was ad earnings we own and can eventually withdraw, while grants can only be used to tip creators.

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#15

Hey sorry for the delay here @noneyabusiness. While they come through the same mechanism that grants do, they are in fact ad earnings. Right now, yes, you can primarily use them to tip creators, but you can also hold on to them for use in the future with our partner Tap and withdraw once two way wallet functionality is available.

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