Good afternoon again over here. I want to express my case. I have been since August trying to obtain a solution from the support and nothing. My rewards for 2 months have not been credited to me and I need to know what I should do.?
What is the problem with the payments that is happening these last updates have come with many problems.
I hope an answer that someone can help me greetings.
Please provide the following basic troubleshooting information, which is needed to help diagnose your issue:
Briefly describe your issue:
What Operating System and Brave version are you using (Menu --> About Brave)?
Is your browser wallet currently verified? (yes/no)
What date did you verify your wallet?
Have you been able to successfully receive payments in the past?
Are you using a VPN? (yes/no)
Are you in a supported region (see here for list of supported regions)?
(Android only) Does your device pass the SafteyNet check?
Have you manually turned OFF Auto-contribute on all of your devices that participate in Brave Rewards??
¿Qué sistema operativo y versión Brave estás usando ( Menu --> About Brave )?
Brave 1.29.79 Chromium: 93.0.4577.63 (Build oficial) (64 bits)
Sistema operativo Windows 7 Service Pack 1 (Build 7601.24544)
¿La billetera de su navegador está verificada actualmente? (sí No)
SI
¿En qué fecha verificaste tu billetera?
uphold: febrero
Brave: 01/06/2021 en ese intervalo de fecha
¿Ha podido recibir pagos con éxito en el pasado?
Si anteriormente ya venia recibiendo con éxito las recompensas excepto mes de agosto y septiembre actualmente.
¿Estás usando una VPN? (sí No)
No
¿Se encuentra en una región admitida ( consulte aquí la lista de regiones admitidas)?
Venezuela (19)
(Solo Android) ¿Su dispositivo pasa la verificación de SafteyNet ?
No aplico
¿Ha desactivado manualmente la contribución automática en todos sus dispositivos que participan en Brave Rewards?
Si desde el inicio mantengo desactivada esa opción.
It is important to point out that steeven support was already aware of my case but I did not receive an answer about the case in my 4 devices I present the same problem.
There are VERY few Brave staff and THOUSANDS of users requesting help (plus hundreds more just complaining and whining, taking up valuable staff time), so please be patient.
How many Brave profiles/devices (total) have you linked to your Uphold wallet? This includes reinstalling Brave or your OS, resetting or replacing your device, etc. You are limited to four devices/profiles per custodial wallet (Uphold, Gemini) per lifetime. Even if you unlink a device from your Uphold account, you don’t regain that allotment. Only your first four devices will ever be able to contribute to your Uphold wallet. Brave is currently working on a solution to enable you unlink a device and link a new one, but that may take some time.
I have always had 4 profiles or devices (4) linked to my uphold wallet because I have always known that I cannot link more than that amount because they do not allow it.
Excellent that progress of being able to unlink and link I hope they manage to carry it out, it would be a good advance and in my opinion it would lower the current problem of claims a bit because users would speed up simply by replacing or reinstalling brave.
And I understand the point that there is little staff and everything else just that good, I have been here for more than a month with my problem and nothing that we manage to solve happy afternoon.
Hello, good morning, if you are so kind, I would like to know about my case, the payment of verified wallets has already been completed and I am still at 0.?
I’m not Brave staff, so all I can do is pass along the information I have, which is general and not specific to your issue. Hopefully @steeven or @Mattches will be able to help you soon.
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