Creators : under review after resetting 2FA authentification more than 2 month ago - lost github channel

Hello,

When I reset my 2FA authentification , I’ve read that channels will need to be reapproved.

Before the reset I had two channel :

  • my website
  • my github account

Two things :

  • it seems that I cant add or get back my github account ?
  • the website, that was approved since 2020 is still awaiting approval

And a third/last point : customized banner have been lost.

Reviews :

  • when an important change will be made - here lost all params from account except email - it will be fair to say it clearly on the reset 2FA alert banner : now its just say that reapproval will be needed.

Questions :

  • Would I be able to get back my Github account approved ?
  • How many time will be needed to reapprove my website (that was approved since more than two years, same url, same creator user) ?

Thanks,

Eric

update : 2023/10/28 : Creator account is still not verified. What should I do ?
cf previous post : about 2 month ago : Creators : under review after resetting 2FA authentification - lost github channel

1 Like

yeah me too i lost my github channel and theres no way to connect it back.

@eldk probably would be a Creators Support Ticket at https://support.brave.com/hc/en-us/requests/new?ticket_form_id=10061687185549 as the best way to get assistance.

@MainframeSupertasker same to you.

I mean, I’m assuming neither of you are seeing that the account is suspended, right? If so, then that needs to be written to [email protected] but if account is in good standing and you’re just having issues with it adding your site to Creators or whatever, then support ticket is #1 way to go.

That said, I’ll also tag @steeven on here in case he can try to follow up later.

2 Likes

I think my issue is a little different. I never had to go through review or any sort. I just connected by Github 2 years ago without any trouble. I didn’t reset 2FA.

I merely disconnected Github by pure curiosity. Then I wasnt able to connect it back.


Nothing about Github in Add Channel popup

This is solved.

Thanks ;),

Eric

rip github fr
@eldk
its still not here:(

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