Creator payment not received since months


My account verified with uphold but i have never received the creator rewards, can i have explain for this? support just ignoring, one time they said your uphold account is not verifed, and when i screenshot that is linked correctly and verified, now they said it’s under review, and from that they never reply

What do you see when you access your publishers account? Does it say it is under review?
Does it show it is connected to Uphold?

Usually “under review” means there is some suspicious activity. Have you been tipping yourself? (rhetoric question)

Hi @stoook welcome to Community :slight_smile:

Account reviews take time. We will have a final decision for you before next month’s payout. If you’re cleared, you’ll be paid out in full then.

If you have not done so already, please send an email to with an answer to the following questions:

  1. How did you solicit tips/referrals/etc.?
  2. Do you believe you may have done something to trigger our security checks? If so, please explain in detail.

Apologies for the inconvenience and we appreciate your understanding!