Hello there,
I read other users had the same issue. People from a certain nationality submitting their mother country document on Uphold while having the residence country as a Brave Rewards country.
Still no other option than reset? Cmooon 
Nope. Still only option. It’s either that or you update your documentation to match the country you chose in Rewards.
Hi Saoiray, thanks for your reply!
I saw you suggested the same to other users but actually not everybody has such an option. The national document from the country I live in has no picture so it’s not valid for the verification.
So, I’m really hoping that Brave Team will fix this soon. Do you know if there’s a way to share a feedback with them?
Apart from that, do you know by chance if our BAT will remain there untouched and for how long, now that afaik we’re not eligible anymore for collecting rewards if not connected to a wallet?
You mean vBAT? If yes, then my answer is that no one knows. They had initially said that vBAT will start expiring in April but hasn’t. So we’ll see when more clarification is given officially given on expiritaion.
Is vBAT the name for the BAT we used to accumulate with Brave Rewards? I still see them as you said and I never saw a “v” on the panel. So not sure we’re talking about the same thing…
Anyways, this bug with Uphold is really a no brainer… I registered and KYC, why should I loose my BAT just because Brave takes into account the country of the document instead of the residence one?
Anyone knowing how to contact the brave devs or support? Any discord?
Thanks
It’s the BAT you’ve collected when you haven’t connected to Uphold / Gemini. vBAT is virtual bat since it’s not actually on chain if not in any exchange or crypto wallet.
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Not. You could tweet on Twitter in tagging brave.
Don’t know if they’ll reply since this is the way things are and will be.
Thanks for letting me know. I wont’ give up and hope you also won’t 
The verification documents you submit to Uphold are dealt with by Uphold not Brave, so your feedback on verification documents/photo ID would be better going to Uphold. You can submit a support ticket with Uphold here. I find them to be usually very helpful, but their hands might be tied. A valid photo ID is pretty much a standard requirement anywhere when it comes to money/payment services nowadays.
I’m not sure I got your point: the issue is related to how Brave does its checks in order to match the Brave rewards user location with the Uphold one.
In fact, there’s no problem for the Uphold verification… I’m verified. Point is that Brave isn’t able to match my location with the one provided to Uphold (which in my case differ from my nationality and therefore from the one shown on my document).
To me, that’s a Brave little bug or a UX issue at least since on Brave side they don’t alert on that at all upfront.
I hope it’s clearer now. Happy to hear from you if it’s actually me not getting your point.
In any case, thx for your reply.
@tuttuTu14 The answer is Brave determined which country you’re in based on your passport that you submitted to Uphold. Then when you start using Rewards, you choose a country. If the country you chose for Rewards does not match the country on your passport, then it’s a mismatch.
And no, it’s not a bug or UX issue. This is done intentionally as there are strict laws in place regarding KYC/AML. Also, Uphold does not let Brave see 100% of your information. They are very restrictive of what information is shared. So it narrows down only based on your documentation submitted. They don’t care about the address you put in or how someone had a friend put your name on a bill for their address so they could pretend they live somewhere. They go for government identification only. Nothing else matters.
Thx for clarifying. So in your opinion is it correct that:
A) on Brave user is not notified upfront about that (if so, I would have set my passport country when I opened a Brave Rewards account and not my residence country)
B) there’s no way to change it apart from resetting Brave rewards
???
And I’m not talking about what is right and what is wrong… I’m talking about web products and user experience.
Also, given the fact that they introduced this now since before you could accumulate rewards no matter if your account was linked or not to Uphold, they should handle these cases which will happen once and not anymore and that I assume being a small portion of the total since we’re talking about people living outside their mother countries.
I mean, that’s at least my expectation being Brave an amazing company with an amazing product. I would expect also a community pushing for things, since Brave is in a certain way a web3 project, and not saying “ok, it is what it is”.
Just my 2 cents
I’m going to try to answer a bit. I’m rushing things so may not be phrased as it should. Hopefully nothing comes off as rude or anything, but apologize in advance if it does. Just trying to quickly answer.,
That can be debated. If you’re asking if they spell it out for you on the agreement page, the answer is no. However, they do essentially have all of that information in the Terms you said you agree to.
You proceeded but likely didn’t pay attention to Terms. In it:
Clicking on Uphold’s Terms, which you also are saying you agree to:
And Uphold tells you they don’t share your data. So this is letting you know places like Brave won’t see your address and other details on your profile:
But like you said, it’s not there in complete black and white. They do say how passport and all is required. And in Brave’s settings, you’re selecting the country you’re from, which it’s assumed you realize means the country you verified as being from.
Didn’t say that. You can get a passport or other accepted government ID from the place you are living and update your information with Uphold to match it. But if you can’t get an ID in the place you claim to be living, then your only option is to reset Rewards and choose the country that you do have a passport for and submitted to Uphold.
That was a while ago. They announced changes and provided details. Did you not see the posts on Reddit, Twitter, Brave Community, their blog, etc? https://brave.com/rewards-changes/ It was teased out in advance and then plastered everywhere in January, to let people know changes would be taking place in following months. Coming here 3-6+ months afterwards to complain is kind of a bit late.
Hi again and thanks a lot for taking the time to answer.
I will give you my point of view quoting some of yours. I hope it helps you for future replies since it seems you’re an active member of this community.
I have been working in the adv industry for 10 years and, trust me, “Select your country so we can show you the right options and ads for your region” means that you’ve to select the country where you live. No way to be the country you’re from.
No UX copywriter will tell you the opposite and I would bet that if you conduct a survey on 1 million random users, more than 75% will answer that they would select the country they live. And I’m being pessimistic with that 75%.
Additionally, there’s no advertiser promoting the service X available in Japan willing to show his ads to people in Brazil.
Advertisers nor publishers care too much where you was born. What they care is where you live, where you are now and the locations you are showing interest for.
I agree with you re. the terms and conditions but, trust me or ask a lawyer, the CTA shown in my previous screenshot is so misleading that it could be also debated and weighed as much as what’s written in the terms.
You can get a passport or other accepted government ID from the place you are living and update your information with Uphold to match it. But if you can’t get an ID in the place you claim to be living, then your only option is to reset Rewards and choose the country that you do have a passport for and submitted to Uphold.
That’s also not 100% correct. I don’t wanna speak for the whole world or all the EU countries since I’ve no data to state so, but I can speak for Spain: you can’t get a Spanish document with photo if you come from another European country. The local document they give you is simply without picture since you don’t need it. You need your passport/native country ID/driving license for whatever official you’ve to do (rent/buy home, bank, work, whatever). The EU driving license is valid across the whole EU, no matter if emitted in a different country, so you don’t need another one. So that’s not an option too. Once it expires, you’ve to go to your country embassy to renew it or directly in your native country in case you’re not registered in the “list of residents abroad” that many governments have.
That was a while ago. They announced changes and provided details. Did you not see the posts on Reddit, Twitter, Brave Community, their blog, etc? https://brave.com/rewards-changes/ It was teased out in advance and then plastered everywhere in January, to let people know changes would be taking place in following months. Coming here 3-6+ months afterwards to complain is kind of a bit late.
I’m a Brave user, not a Brave community member, so… Nope: I didn’t notice.
I don’t really understand what would have changed since just as there is no solution today, no way to talk to Brave’s support, I guess there wasn’t at the time either.
And so I am here talking with you (still didn’t get it if you are a brave community admin or just a community member honestly) that in the end is just a style exercise since you nor me can do anything apart resetting the Brave rewards (and lose all the BAT collected until now).
So I would say, not before saying thank you again for your time, that we can close here the thread. I hope you have now a little bit better understanding how how adv work and what that sentence on the popup means for users. I hope future visitors will read my comment here so they also can have more clarity.
Also, hope you can see now why it’s not true that “you can get an ID in the place you claim to living” or at least not everywhere in the world
Anyways, really appreciate the exchange of views man.
Cheers
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I raised this same issue at the time, because I had similar (but not the same) issues when I selected the country I lived in, so I had to reset my rewards profile and set it to the country I was born which was my ID on Uphold. It works, but the logic didn’t for me, and you just raised exactly the same point.
I think the remainder of your comments are really good, constructive criticism for Brave and hope they take it all on board.
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Pretty much just a community member. I say “pretty much” because I do have some extra little things I can do, but I don’t have full moderator or admin privileges. I also do not work at Brave or anything. What you see in my title of Community Ninja is a badge that they give to people who are active and helpful here. I kind of touch on that over at PSA: Current FAQ - #6 by Saoiray
I also have a part of that FAQ that mentions how to tell who is employed with Brave over at PSA: Current FAQ - #5 by Saoiray. I don’t know if they’ll ever change things up, but essentially they require you to be employed to be an admin. I mean, I do sometimes wish they’d give me the admin/moderator stuff so I can take quicker action against some of these trolls and scammers, but it is what it is.
And yeah, was debating if I should respond. A lot of times can look like I have to get in the “last word” but just is me trying to answer questions. In terms of the rest of what you’re saying, I understand. I think part of the issue is that Brave and Uphold are both American companies. It’s not usual for USA, Canada, etc to have a passport for a different country. And if you’re living here, you’d have some sort of government documentation like a visa in order to do so. Then I guess if it’s long-term living, it’s expected you’d get citizenship with that country. Especially since many allow for dual citizenship.
But EU kind of throws a wrench in that line of thinking. Nowhere else in the world (to my knowledge) does like EU where you aren’t expected to get a new driver’s license when you move and where IDs aren’t replaced/updated.
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