Connecting Brave to Uphold account is not working after updating Brave

[Darlood]

Briefly describe your issue:
Since I updated my Brave browser (1.68 > 1.71) I cannot re-connect to my Uphold account. I can log in to it on mobile and website. But Connect doesn’t allow it to complete and generates a message.
What Operating System and Brave version are you using? Linux (deb file) Version 1.71.123 Chromium: 130.0.6723.116 (Official Build) (64-bit)

Who is your verified custodian? (Uphold/Gemini/bitFlyer)
Uphold
Are you in a supported region?
Yes, in the UK.

[289wk]

@Darlood

cannot re-connect to my Uphold account

@Saoiray is the guy to see (example):

Unable to connect Uphold account with Brave Rewards

@ivancastrothefool and @gna big thing to double check is if Limited Uphold account functionality may also be part. It’s occasionally been an issue and is part of their KYC/AML process, but not made easily to find and do. I’m only mentioning this part because of what was said by Evan123 earlier. At least having you attempt the steps and see if it comes up and lets you connect afterward will confirm if it’s an issue.

[Darlood]

I have already completed the Liveness check. Still getting the Limited account message. I can log in to Uphold via the mobile app or direct website, but cannot connect to my Brave Browser via the Rewards Tab.

[Saoiray]

@Darlood just to confirm, you are indeed saying the message you get is the limited functionality? In your original post I wasn’t seeing you mention any particular message, so want to confirm exactly what it is you’re seeing.

If you’re getting the message that says limited Uphold account functionality or whatever, then there’s something of the KYC/AML that they (Uphold) want done. If you did the liveness check and that’s good, then it could be email verification, submitting some document, or whatever. You may want to go through your Uphold account to see if there any notices.

Or you can create reach out to Uphold directly at [email protected] or submit a support ticket at: https://support.uphold.com/hc/en-us/requests/new

[Darlood]

I already have an active ticket running with Uphold from the last week. They have told me that there is nothing I need to do more on my account, both on mobile and the website. I’ve had my Uphold account for years. But only use it now to receive my BAT reward.

They are waiting to hear back with what I learned from reporting it here. I even went as far as resetting Brave rewards and deleting all cache, cookies, and data, but still using the connect to account fails with the below message.

Somehow Brave is not updating what it gets from Uphold.

This all started after I upgraded my Brave browser. I was connected before upgrading it. After I upgraded from v1.69 to v1.71, I have been trying to reconnect to Uphold since then. (I had to uninstall Brave to upgrade, as it gave me a message that it could not upgrade from the version I had.) So I had to re-install my saved data from the backup files. Like setting up for the first time.

[Saoiray]

@Darlood below is a reply I had to someone experiencing issues in the past. It was to a different prompt, but with how things are constantly changing I’m not going to eliminate any of what I said as a possibility.

If you verify it’s all 100%, then I’m going to suggest you create a Rewards Support Ticket at https://support.brave.com/hc/en-us/requests/new?ticket_form_id=360001302431 and reply here with the ticket number. From there we’ll try to tag in someone from Brave and see if they can take a look and see what’s going on with the API and what needs done.

@Saoiray

You didn’t respond to what was said. His words were, “check if you have your complete address listed.” It didn’t ask if you’ve verified with Uphold or provided all the documents. Those are different things. When you go to your account in Uphold.com there’s a section there for your profile. It’s where it lists your full name, address, and other information. If that isn’t filled out 100%, then Brave will show you the exact message you’re telling us that you’re seeing.

When I say 100%, I mean examples of what WOULD NOT work would be:

• Orlando, FL
• United States
• Frontage Rd, Orlando, FL.
• 123 Frontage Rd, Orlando, FL United States

What WOULD work and be required:

• 123 Frontage Rd Orlando, FL 32789 United States

Basically you need to make sure there’s enough information provided that if someone wanted to mail you a letter or needed to show up at your home, they would be able to. In the past, a lot of people tend just to put their city only, don’t include zip codes, or whatever else.

The secondary reason why people have seen the notice that you’re getting is because people did not click on the confirmation email they sent.

Final reason why you get it is because Uphold is trying to get you to update your documents. Like maybe you verified over a year ago and they just need you to send current pictures/scans.

[Darlood]

That did it. I had to use my mobile App to see this in Profile, as I could never find it on their website. This can now be closed as an issue. Thanks.