Congrats! Your September rewards have arrived!, but no claim button

This looks like a common problem already. Ticket has been filed last month, and the problem no fix. Another ticket file this month again. It feels like a lot of BS already. Below are my 2 tickets numbers. I have done nothing wrong, and I am not sure why I am not getting paid and also flagged, but the ad is still showing on all of my browsers. Is this how Brave and BAT’s new ad eco system work?


Added: I am in the US, so I am in the supported region.


Give us a few days because there are some issues Rewards team is working on, which hopefully will push payments through for current payments. If you’re having issues with payments after next week, submit a Support Ticket

Got this info here.


Same here, Its saying now Gemini is not accepted in the UK? But uphold isn’t either? How to I get rewards? Its not worth using otherwise?

Uphold is supported in the UK. Check here.

I did not receive this payment in my genesis account


It could be because Gemini as of now, oy supports the US for Brave rewards verification.

Brave gets paid for browsing with your browser but doesn’t pay


Hey, I know not getting rewarded is annoying. Try to grasp this →

  • Brave is actually paying from their pocket.

  • Also, Brave is trying to implement something which has never been done before.

Well, I’m not supporting them blindly but you need to consider the above. Well, I do agree that the rewards process shoulda been smoother, I hope we do get there one day. lol

yes it is true they are trying something new, fooling people and getting away with it

1 Like

it wasn’t for that. I have 2 braves in one I received and in the other I didn’t


so this is what Brave Support replied to me, and it is the same as my previous ticket. So what is the point of filling a ticket when the support just copies and pastes from a script? I only use my brave browsers on my daily browsing. Why am I flagged and will not be reinstated but continue receiving brave ad?

1 Like

already give u months , u colect the rewards to “yourself” , we see the ads and Brave collect the rewards , not good !

1 Like

can u share how i do a ticket to complain ! please !

Any violation of Brave’s Terms can result in your account being flagged. You can find their Terms of Service for Brave Rewards at 6

Some quick examples of things that often result in flagged accounts can be:

  • Using a VPN, Proxy Server, or other such thing to hide or fake your location. This is because it can be seen as you trying to bypass ad restrictions. Remember, advertisers pay so content is shown to specific regions. When you appear to be in a region you’re not, it is taking advantage of the system to see ads and receive BAT you shouldn’t be getting.

  • Modifying folders. There are some things you’re encouraged to do but some people do dig deep and try modifying folders that affect your encryption key OR where Users think they can fool the system into thinking they’ve seen more ads or have more BAT in their browser than they really do. Whether intentional or accidental, messing with the wrong things will get your account flagged.

  • Your setup sends mixed information to Brave. For example, maybe you’re in the United States. Your IP address shows you in California, your language is English-IN, and your time zone is correct. This will tell Brave you should see ads from India but then it sees that you’re actually in California. At this point it will think you’re trying to trick the system to see more ads and might flag you. If nothing else, it can result in you not getting BAT for ads that you do see.

  • Cloning your browser. Some people have learned how to do unofficial backup & restore and have the “great idea” that they can make multiple copies of the same browser on different devices and then Verify them with a custodial wallet like Uphold or Gemini. The system recognizes this and will flag the account and prevent anything from happening. Of course, even if unintentional, creating two exact copies of the browser and encryption key will be seen as attempting to do this and will flag you. So never have two identical copies of the browser running.

  • Uphold or Gemini identifies your account as fraudulent and/or there’s a violation of laws.

  • Any other type of suspicious activity is recognized by the system or Brave staff.

If you qualify for any of the reasons then you are flagged. Sometimes they reinstate, but if the behaviour is regular, then the Flagged account will not be reinstated

Brave ad is still showing on my browser. You want to explain why? Supposed to be when you are flagged, Brave ad will stop showing.

The situation now is like you are seeing my ad, and I am not paying.

1 Like

Umm not quite sure what is happening. @Mattches @steeven @SaltyBanana can help you better

Same here. ads are showing but while reconnecting to gemini it shows profile is flagged . Idk what is wrong.

I am in the US, so I am in the supported region.

here is the link where you can file a support ticket.

1 Like

Hi @bbmak0

Thanks for providing the ticket numbers above. You did receive a response from one of our Support Agents regarding the matter.

1 Like