"Congrats! Your September rewards have arrived!" but didnt receive any rewards

As long as payments have completed for any time period, if you see you haven’t received it, then you need to start a Support Ticket in order to get assistance. This will have you provide information Brave needs to investigate but shouldn’t be shared publicly, such as your Wallet Payment ID.

Beyond that, I want to point out to all of you here. When you see the notice that says Congrats! Your rewards have arrived!, it’s a generic notice. It doesn’t actually keep track and alert each individual User when their BAT payment arrives. You can keep track of the payment status at Ads Payout Status Update which will show you this month’s is still processing. It was pending this morning. With it being the weekend, it can delay a bit as well.

I’d say keep an eye out for when Ads Payout Status showed payments complete for your method of payment (Unverified, Gemini, or Uphold) before you submit a ticket. This is especially important because Brave can do little to nothing for you until payments are complete.

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