Claimed brave promotion but ads rewards not recieved

Briefly describe your issue: Claim button appeared before the payout periods for my uphold wallet. The promotion(I now believe it was promotion according to the rewards internals) was for 5.2 BAT. My ad rewards were to be 8.511. It seems like it took the difference from what I was to receive for my ads. Not sure if promotion or my actual ad rewards. Aside from that I still never received the difference, some 3.6+. I will link my previous post which has some screenshots of what was received and not received. I can also link screenshot of my rewards internal promotion page, unsure if it will contain sensitive personal numbers I shouldn’t share so I will not unless asked.

My previous post: Received a portion of my bat but not the full amount

What Operating System and Brave version are you using ?

Version 1.32.106 Chromium: 96.0.4664.45 (Official Build) (64-bit)

Is your browser wallet currently verified? (yes/no)


What date did you verify your wallet?

04/22/2021, 10:16:56 PM (I believe)

Have you been able to successfully receive payments in the past?


Are you using a VPN? (yes/no)


Are you in a supported region (see here for list of supported regions)?

Yes but I disabled my state targeted ads and can’t find out where to re-enable them the button (drop down menu) has disappeared.

Does your device pass the SafteyNet check (Android only)?


Have you manually turned off Auto-contribute on all of your devices linked to Uphold??

Yes(on desktop) No (on non synced android device)

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