Claimed BAT disappeared

Dear Sir @steeven ,

Hope you are doing good. As usual I got my claim button on my pc because last month I had to reset my PC, and I got 5 BAT. Thanks for that. But when I tried to connect my uphold account it was just lost. Please help me recover it bro. I will attach the required details below.

Claimed log:

After connecting to uphold

This is me trying to connect with my 2 uphold account and claim:

EDIT
Same problem arose in another browser of mine.

Hope this gets solved.

Kind regards,
Aasil.

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