Troubleshooting technical issues is much easier when both the user and support agent practice clear communication. For this reason, we have provided the template below for you to fill out with information about your issue. Please provide as much detail as possible so we can most efficiently resolve your problem.
Description of the issue:
How can this issue be reproduced?
Click claim from top right icon
“Oops, something went wrong” message appears and the app crashes
Click claim from the “Brave Rewards” page
The app appears to claim BAT, crashes, then still isn’t claimed on reopening
Claim completes and adds BAT to wallet
Brave Version( check
Mobile Device details
Huawei P40 Pro
Currently there’s 7 months of outstanding claims within the app