Claim button doesn't appear for a few month now

OZsova · July 15, 2022, 4:08am

Hello @289wk!
The fact of the matter is that while I had a verified Uphold account, I had no problems with advertising and payments in the Brave browser.

But as soon as, in February, Uphold unilaterally removed my verification, and in May deleted my account, I immediately started having problems in Brave browsers, both on Windows 10 and on Android.

On the Android tablet, the claim button has not appeared since March, and on Windows 10 since May.

On the contrary, I wanted to unbind the Uphold wallet from the Brave browser by filling out the form: https://support.brave.com/hc/en-us/requests/new?ticket_form_id=1900000382047
so as not to occupy the slot. But I don’t know if he got rid of it or not, since I didn’t receive any notification by mail.

Uphold no longer provides its financial services in Russia. Currently, Gemini also does not work in Russia.

It remains only to wait for Brave to possibly withdraw BAT to the Binance exchange, or to some other wallet loyal to Russia.

For now, I just want to accumulate BAT in the Brave browser in the Brave Rewards wallet. But there are problems with this, as the claim button has not appeared for several months.

I want to note that after contacting Brave support yesterday, at least today I got promotional notifications and viewing sponsored images began to be counted, both on Windows 10 and on Android.

Let’s see if the claim button will appear in August (for July).

289wk · July 15, 2022, 4:23am

Sounds like Brave Support managed to unbind/unlink as you needed.

So, you may subsequently begin to see vBAT accumulate in your now un-verified Brave Rewards wallet (lower case lettering for ‘wallet’).

Remember to routinely back up your BraveSoftware folder in the following path:

%LOCALAPPDATA%\BraveSoftware\Brave-Browser\User Data\Default\

In other words, be prepared - treat both:

Brave Rewards wallet (lower-case lettering for ‘wallet’)
Brave Wallet (Self Custody) [if you get around to using it]

as items that you need to keep safe. Because, they can be LOST during:

a restoration of your Windows OS machine
an update of the Brave Browser installation

–

Odyyume · July 15, 2022, 5:11am

I did receive ad count as in the pictures that I’ve had attached, but during the payout period in these few months the claim button doesn’t show up. and the amount of accumulated BAT just vanished ad started to count for the next month payout.

I thought they had fixed the issue since their last reply that everything has fixed and i’m gonna receive the payment as normal. but since may the issue still hasn’t fixed @steeven

OZsova · July 15, 2022, 10:22pm

Thank you so much for reminding me to back up! I totally got it out of my head
Tell me, please (since I was never interested in this question at all): I need to backup the entire directory of the %LOCALAPPDATA%\BraveSoftware\Brave-Browser\User Data\Default\ folder, or only its segments, for example, only the “BraveSoftware” folder with all its content.
If it doesn’t bother you, please tell me how to properly save Brave browser data, namely the earned BAT tokens when resetting the system (if necessary).

OZsova · July 15, 2022, 11:05pm

I think this problem is systemic. Because you are in a supported region and I am not. But the essence of the problem is identical! There is no claim button, like you and me!

Let’s keep in touch until we solve this problem!

You are lucky with me), I am a very determined person and will write (if necessary) until a decision is made!

Let’s support this topic until you and I have a BAT application button!

289wk · July 16, 2022, 12:34am

@OZsova

Back up the BraveSoftware folder. That folder is the containing folder - aka parent folder. I wrote out the path:

so that you would see that:

the BraveSoftware folder contains
the Brave-Browser folder that contains
the User Data folder that contains
the Default folder

The folder named Default, is the initial user Profile folder created at the time of the initial installation of Brave Browser on your computer.

IF - WHEN you create another user Profile, that additional user Profile will be in folder named Profile 1 at:

I mention that, because you need to know:

Your initial, user Profile, is named ‘Profile 1’ and the substance of ‘Profile 1’ is in the folder named Default.

Your first, additionally-created Profile, will be named ‘Profile 2’ and is in a folder named Profile 1.

YOU have to keep track of the relationship between the user ‘Profile’ names and their corresponding Profile folder-names.

Table: user Profile - Profile folder
user Profile named ‘Profile 1’ - folder named Default
user Profile named ‘Profile 2’ - folder named Profile 1
user Profile named ‘Profile 3’ - folder named Profile 2

You might change the name of user named ‘Profile 3’ to ‘TEST PROFILE’ - in which case the following will exist, be true:

user Profile named ‘TEST PROFILE’ - folder is still named Profile 2

–

Backup Software and Tips

Some of the backup software, has the ability to schedule backups, and you might want to use that scheduling.

GoodSync
WinZip or 7-Zip

Include date and time in the backup filename. For example:

20220629-1627_BraveSoftware_fldr_bkup.zip
BraveSoftware_fldr_bkup_20220629-1627.zip

I strongly recommend that backups be stored on an attached, external hard drive.

OK to also locate backups on your computer - as long as the backups are OUTSIDE of the path of the Brave Browser installation. You might create a new directory on your computer, for such storage (Windows OS example):

C:\Important_Backups\

–

Windows OS users:

Create a new System Restore Point every day or week, depending upon the importance of recent work.

–

289wk · July 16, 2022, 1:04am

@Odyyume

Reminder:

When Brave Rewards wallet/account verified, BAT go to Custodial Wallet Provider (egs. exchanges Gemini, Uphold)
When Brave Rewards wallet/account un-verified, vBAT go to Brave Rewards wallet/account within your Brave Browser installation

So, your issue sounds like the Claim button, for the vBAT to flow to your Rewards wallet/account within your Brave Browser installation . . . fails to appear.

If I am mistaken about that, please let me know.

–

Request help, by completing the Brave Rewards Support Ticket Form at:

‘https://support.brave.com/hc/en-us/requests/new?ticket_form_id=360001302431’

Wallet Payment ID would be required in the ticket form and will be found at: brave://rewards-internals/

(If, somehow, you cannot locate your Wallet Payment ID, then try using your e-mail address in the entry field.)

Please DO NOT reveal your Wallet Payment ID nor other personal info (egs. full name, e-mail address), here, at this very public forum, the Brave Community.

Report your issue details and include:

URL address where you first posted your issue

Odyyume · July 16, 2022, 1:40am

Brother, yes that was my case. I did screen shot and post my browser picture since the beginning of July and to the day that the claiming process is completed.

I did requested a support ticket as you can see in the picture that I’ve had attached (Maybe you’ve missed) with this post of my own email that the support team replied as It was fixed since May. Obviously they didn’t , so I wait for June and they still didn’t fixed it, Now it’s already July.

I saw many people report similar issue, but I thought maybe the new update’s gonna solve this issue, but still.

OZsova · July 16, 2022, 2:01am

Thank you very much for explaining how to create a backup. Since they talk a lot about this, but you won’t find exactly how to do it anywhere)

Made a backup just in case!

I also want to note that regarding the topic of this topic, I wrote messages in DM to the moderators, namely: mattches and steeven.

Send them logs -

My data in Windows 10:
Logs > My case number: 87d6e834-d24c-4fea-b02a-b1aa4a755ffb

My data in Android 7:
Logs > My case number: b498bec3-9c2c-47a8-84fc-68bab960e9cb

but received no response.

Odyyume · July 16, 2022, 2:03am

That’s not you case number that is your wallet ID, Bro.
I also just open a new support ticket. Let see how they’re gonna reply.

OZsova · July 16, 2022, 2:14am

These are not my wallet IDs, bro :))
These are case numbers according to the logs)

Odyyume · July 16, 2022, 2:27am

Sorry, It seems similar to the wallet ID to me. So I thought it was.

OZsova · July 16, 2022, 2:44am

By the way, send your logs to support too.
How to do this is written in this topic: What is going on with Brave Rewards? - #3 by steeven
`

Dhruv1 · July 19, 2022, 8:54pm

Claim doesn’t appear for this month. Last month there were problems with payout also, I got only 0.99 Bat. But this month payments doesn’t show the claim button after the notice that say your reward is on the way disappeared.

Odyyume · August 10, 2022, 8:20am

Does any of you guy be able to claim the reward this month? I am still not be able to claim the reward. the message to check out the status is still there, but I think in a couple days it’s gonna disappear again. This is a known issue.

“The issues now be resolved!” .That’s what they claimed. we just wait and see wether it’s real or not.

Odyyume · August 10, 2022, 2:34pm

OK this is a new one

This is my browser in july

This one in August ( Today)

And these are the promotions log!

It’s shown that I have claim the reward on 03/08/22 which i did not.

and on 01/08/22 ,09/08/22 and also 02/08/22

And I was like, what?

Mattches · August 10, 2022, 5:50pm

@Odyyume,
Can you please send me a DM with your wallet payment ID so I can take a closer look?

Thank you

Odyyume · August 11, 2022, 3:21pm

Yeah finally! the claim button appeared.

Mattches · August 11, 2022, 5:57pm

Excellent, glad to hear it.

OZsova · August 12, 2022, 6:52pm

Hello!

Yesterday (August 11) I also finally got a claim button, both on Windows 10 and Android 7.
Moreover, not only those BATs that I earned in July were counted, but also BATs for April, May and June (that is, for those months when the claim button did not appear and BAT disappeared).

Thanks to the Brave forum and support!