Hey Everyone,
I’ve been getting my brave rewards all ok until up to this month.
AS the wallet is saying I need to verify (uphold).
So I go through the process and when I get to my phone on uphold to authorize, it comes up with error ‘something went wrong’.
When I check the integrations in uphold, it says it authorized.
In brave, it just does not seem to connect.
I’ve tried deleting the connection in uphold and re-authorize, but still get the same issue.
When I check in rewards-internals it has wallet info /balance info,
But the external wallet info, it says: Wallet status: Not connected.
When I goto the logs, I see this the below.
I raised a ticket on the support, but I didn’t get an auto email response with ticket number.
When raising a ticket, do people usually get zendesk ticket ID?
If I uninstall brave and reinstall - would I lose the BAT in my account?
Any ideas on what I can try?
Log:
[14 Mar 2022, 8:00:23.5 am:ERROR:[account.cc](http://account.cc/)(257)] Failed to get issuers
[14 Mar 2022, 8:01:55.0 am:ERROR:[logging_util.cc](http://logging_util.cc/)(105)] Network error (net::ERR_CONNECTION_TIMED_OUT)
[14 Mar 2022, 8:01:55.0 am:ERROR:[get_available.cc](http://get_available.cc/)(69)] Unexpected HTTP status: -1
[14 Mar 2022, 8:01:55.0 am:ERROR:[logging_util.cc](http://logging_util.cc/)(105)] Network error (net::ERR_CONNECTION_TIMED_OUT)
[14 Mar 2022, 8:01:55.0 am:ERROR:[get_parameters.cc](http://get_parameters.cc/)(53)] Unexpected HTTP status: -1
--------------------------------------------------------------------------------
[14 Mar 2022, 8:47:32.9 am:ERROR:[account.cc](http://account.cc/)(257)] Failed to get issuers
Thanks
T