Briefly describe your issue:
Yesterday I completed the ID/Selfie verification on Uphold. I did this with the QR code on my PC and uploaded the photos with my phone. Everything worked and after the photos were successfully checked, it told me to close the browser on my phone and continue on the browser on my PC. But nothing happened. When I checked my Uphold account, the notice prompt on the Uphold dashboard that told me to verify my ID is gone, but I didn’t get a confirmation on Uphold or via mail. Previously on my profile page on Uphold it told me that I’m not verified and I should verify my ID, but now it’s not there anymore, so I assume the verification is complete and worked. But when I go to the Brave Reward page brave://rewards/ and click on the “Verify Wallet” and try to authorize I get this Error message on Brave: “Error: you need a verified wallet to log in. Please try again after you have completed ID verification on Uphold.”
I contacted the Uphold support and described them exactly this and they gave me some troubleshooting steps like clearing cookies, log out and back in, disabling “Brave Shields” and so on, wich I all tried, but nothing helped and then they send me here.
What Operating System and Brave version are you using (
Menu --> About Brave)?
Windows 11 Version 21H2 (Build 22000.434) and Brave Version 1.35.100 Chromium: 98.0.4758.87 (Official Build) (64-bit)
Is your browser wallet currently verified? (yes/no)
What date did you verify your wallet?
Are you using a VPN? (yes/no)
Are you in a supported region (see here for list of supported regions)?
Have you manually turned off Auto-contribute on all of your devices linked to Uphold??