Can't logon to my xfinity account on Brave any longer, but can in Explorer

Description of the issue: I have been using Brave for about 2 years with Xfinity. Just in the last week I cannot logon to xfinity when on Brave but can with Explorer. When I try to enter the information, it goes blank after entering and then goes back to login screen.

**Steps to Reproduce (add as many as necessary):1. refresh, 2. Log off and Run CCleaner, 3. Restart

**Actual Result (gifs and screenshots are welcome!): Still have same problem, enter login ID and goes blank, back to login before entering PW

**Expected result: Able to login to Xfinity

**Reproduces how often: Every time

**Operating System and Brave Version(See the About Brave page in the main menu):1.45.127

Additional Information:

1 Like

Hello there @EJJPJacks please accept my apologies for this inconvenience.

Could you please try opening your main profile in private or guest mode to see if the page loads? If it does, try disabling your extensions to see if this is the cause of the issue.

You can open a Guest Window by going to Main menu --> Open Guest window:

  1. On your computer, open Brave.
  2. At the top right, click Menu → More tools → Extensions.
  3. On to the extension you want to remove, click Remove.
  4. Confirm by clicking Remove.

Let me know if that works.

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.