Can't login to bestbuy.com

Browser Support Web Compatibility
1

Description of the issue:
When logging to bestbuy.com with the correct credentials, I get a "login credentials does not match our records " error. If I tried to login using Firefox or Chrome it forces me to renew by password. After renewing my password using Firefox or Chrome, I can then login using Firefox or Chrome successfully. Then I try logging in with Brave and the same error happens. This is true whether I have Shields On or Off. There seems to be no pattern.

Exact URL of the website in question:

https://www.bestbuy.com

Did the issue present with default Shields settings? (yes/no)

It happens with Sheilds is ON or OFF

Does the site function as expected when Shields are turned off?

NO
Is there a specific Shields configuration that causes the site to break? If so, tell us that configuration. (yes/no):

NO
Does the site work as expected when using Chrome?
yes
Brave version (check About Brave):


Version 1.24.85 Chromium: 90.0.4430.212 (Official Build) (64-bit)
 running on Zorin OS

2

@xdonu2x,
Can you please try clearing cache/site data for bestbuy.com and try again? I would also recommend turning Shields up and changing the cookie protection setting to Allow all....

To clear cache data from Bestbuy.com:

  1. Visit the site
  2. Click the “lock” icon in the address bar
  3. Click Site settings then Clear data

Make sure you refresh the page before trying again.

3

Sorry, I forgot to mention I did clear all history data as well.

4

Including cache data?

5

Yes, I cleared everything

6

@xdonu2x,
Thanks for confirming.
I’m curious if you try creating a new temp. browsing profile and logging in using that profile if you get the same results?

7

@Mattches

Thanks I will try that. I also would like to add that I also disabled all extensions yet I still have the issue. Like I said I had done a lot of different combinations but it doesn’t seem to have a pattern.

I will try what you suggested on the profiles.

2 Likes
8

@Mattches

Ok just tried your suggestion with the new profile. With Shields UP, Trackers & ads blocked (Standard), Connections upgraded to HTTPS, Scripts blocked disabled, Cross-site cookies blocked, Fingerprinting blocked (standard).

Same issue.

9

Can you try opening the dev tools console window (Menu --> More tools --> Developer tools, select the Console tab) and try logging in again? Then share a screenshot of the output int he console window here.

10

@Mattches

Nothing happened when I tried logging in. The console screenshot was when the login page was loaded.

image
image731Ă—489 78.1 KB

11

@Mattches

Here is an expanded view of the errors :

image
image1092Ă—831 157 KB

12

Hey, try adding @@||tmx.bestbuy.com^ into brave://adblock, clear cookies and reload main page.

13

@fanboynz

Thanks that seem to solve the issue for me. Can you explain what was going on?

14

Fingerprinting users during the login. will need to investigate more

15

@fanboynz

Gotcha. Thanks again. I have another issue. I will create a new post

16

Noticed Firefox won’t login, private mode seems to work. But standard mode isn’t.

17

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