Can't connect Gemini to Brave although it has been done before

Briefly describe your issue:

Hello!


I am unable to see my Brave Rewards since I must log into Gemini to see them, and when I log into Gemini and choose “Allow” to allow Brave access I get an error message telling me to contact support.

**What Operating System and Brave version are you using Windows 10,
Version 1.66.118 Chromium: 125.0.6422.147 (Official Build) (64-bit)

Is your Brave Rewards Profile currently verified? (yes/no)
Yes.

What date did you connect a your Brave Rewards Profile?
2024-06-13

Have you been able to successfully receive payments in the past?
Yes.

Are you using a VPN? (yes/no)
Yes, issued by my Internet Service Provider Bahnhof.

**Are you in a supported region?

Yes, unless Sweden has been taken off the list after writing this.

Grateful for help.

I am also facing same issue. Appreciate help on this matter

1 Like

@Phendran sorry missed your topic. Are you still having this issue?

Also, have you had this exact Rewards profile linked to Gemini for a long time now? I’m asking as Gemini hasn’t been supported for about a year now. The only people who can “connect” are those who were linked before support dropped. But even then, it only works for the exact profile. If ever change devices, reset Rewards, or anything to lose that exact profile, then you won’t ever be able to connect via Gemini again (unless they start supporting it again)

Hello!

" sorry missed your topic."
No big worries. I realize there is a lot to do.

" Are you still having this issue?"
Yes, I tried connecting just now, and I got the same message about something going wrong.

“Also, have you had this exact Rewards profile linked to Gemini for a long time now?”

Yes, since a year back or more, I think.
Edit: Yes, the timestamp from Gemini themselves concerning my account creation tells me that my account with them was created 2022-07-01, and that is also the date I linked my Gemini account with Brave.

" I’m asking as Gemini hasn’t been supported for about a year now."

Oooh. I see. I was not aware of this.

“The only people who can “connect” are those who were linked before support dropped. But even then, it only works for the exact profile.”

Alright. I have been able to connect in the past, yes.
I have been unable to connect since around the start of this year as I recall.

" If ever change devices, reset Rewards, or anything to lose that exact profile, then you won’t ever be able to connect via Gemini again (unless they start supporting it again)"

I see. I have not changed device(only been using the Gemini-linking with my PC which I have been using for roughly 3 years now).

I don’t suppose there is any way to transfer my BATs to a supported wallet, then?

Thank you for your time.

@Phendran based on what you’re saying, I’m assuming might just be a temporary issue with the integration. I’m going to suggest you create a Rewards Support Ticket at https://support.brave.com/hc/en-us/requests/new?ticket_form_id=360001302431 and reply back here with the ticket number when you get it. Then we can tag someone in and they can take a look to see if anything can be done.

1 Like

Alright! I will heed these instructions.

Again, thank you.