Can't collect ad rewards, tip, or auto-contribute

Hello! For the past month or so, Brave Rewards has been completely broken. I didn’t receive my ad rewards this month, and I haven’t been able to tip or autocontribute my BAT to publishers. Every time I open Brave, the Rewards icon has a notification and an error saying “There was an error processing your contribution.”, but I don’t get any other errors besides that.

Here’s what my panel looks like:

My auto-contribute page:

On known Brave publisher websites, it doesn’t even show the Verified Partner badge on the Rewards icon:

I’ve tried reinstalling the browser, and clearing all my browsing data, yet the problem persists. Any suggestions?

2 Likes

Apologies if bumping is frowned upon here, but anyone able to help me out? Brave Rewards is currently completely unusable for me. Should I try contacting Brave staff by email?

@Keatzee,
Thanks for reaching out. Can you please tell me what OS you’re using, as well as what Brave version you have installed at this time (Menu --> About Brave)

I’m using Windows 10 64-bit, and my Brave version is Version 1.5.113 Chromium: 80.0.3987.149 (Official Build) (64-bit)

Hey @Keatzee - try to verify your Brave wallet with Uphold, as it looks like you haven’t done so yet. Let me know if that fixes the issue for you.

2 Likes

Thanks @Asad, I just verified my Brave wallet with Uphold. Oddly enough, I gained 30 BAT in my wallet, however nothing else has changed. Attempting to withdraw funds doesn’t seem to work either. Screenshot:
image

EDIT: I just realized that the amount of BAT in the Rewards panel (from clicking the icon in the address bar) is different than the amount in brave://rewards. Compare the first and third screenshots in my first post and you can see what I mean. Perhaps the Rewards panel is bugged somehow?

Sorry for the second bump, but nothing I’ve tried has worked so far. I’m considering manually deleting all Brave data on my PC and reinstalling fresh, but I just want to make sure there’s no easier fix before it comes to that. Restoring all my settings, extensions, bookmarks, etc. would be a huge pain.