Cant claim earned BAT:s on payment date

Support and Troubleshooting Desktop Support
#1

Description of the issue:
Next payment date for my earned BAT:s was april 6. Today, april 6 there was no claiming earned bat:s, when I go into settings I see that the next payment date is now May 6. Why is the earned BAT:s moving to next month of payment? This happend on both of my desktop devices, windows 10. Both of them are now saying next payment date is may 6.

**Brave Version( check About Brave):

Version 1.22.71 Chromium: 89.0.4389.114 (Official Build) (64-bit)

Additional Information:
My wallet is verified.

#2

Hi @Iagoo, payout is still processing. This was posted yesterday:

You can read it, check everything is all right on your end, and try to wait a bit longer. Myself, my Android claimed fine, but I’m waiting on my desktop. It can take several days to process for some, so personally, I plan to wait till at least next week to really wonder. :crossed_fingers:

#3

Alright I’ll wait.

I also have a third device, android that is synced with the same brave acoount but it is not a verified wallet yet because of the 25 minimum BAT. On that android device I could claim my earned BAT:s, the button appeared at the payment date 6 april.

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#4

Yeah, same with me for the Android, @Iagoo. It’s why I’m not so bothered yet :slight_smile:

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#5

What is intressting is that this happend to me last month too, that time, the reward claiming button appeared on my desktop device, I claimed it. WHen I looked at the android device,
there was no reward button claim.

The android reward moved to todays payment (6 april). Today, I claimed the reward on my android first, then when I turned on the windows 10 device there was no claiming button there. Dont know if this is connected but the android wallet is not verfied yet so it should not be a problem.

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#6

It sounds like trolling :upside_down_face:

1 Like