Can't activate the ads/withdraw my BATs/verify my wallet

Hello,
I have several problems with Brave browser V1.25.68.
I can’t activate the ads again/withdraw my BATs/verify my wallet.
Could you help me please ?
Thank you and have a nice day,
Carole

@CaroleC Try to answer all questions given in the template to clarify your issue like which OS or whether using VPN etc.

Do you mean you can’t toggle on Ads on brave://rewards or that you are not receiving ads?

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There is a minimum threshold to verify you wallet which you should see on brave://rewards. If you don’t see any minimum threshold then you can go ahead and verify your wallet. You can only withdraw your BATs from a verified wallet otherwise it will keep accumulating in your browser wallet

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Thank you for your help.

My computer is an iMac (Mac OS High Sierra).
My wallet isn’t verified, each time I try to click to send/withraw/verify my wallet, nothing happens.
When I click to activate the ads, there is a glitch and it stays off.
I have 109 BAT.
The auto-contribution toggle works.

I I tried on a other computer, there is no problem, everything works perfectly.

If possible, share screenshot of your rewards page brave://rewards/ @GreenBananaPorridge please see this.

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Hey @CaroleC ! Welcome to the community :smiley:

Thank you for reporting! Please DM with the following information:

  • Copy/paste your Wallet ID (found on brave://rewards-internals)
  • Your OS and Brave version (first three lines in brave://version)
  • A screenshot of your Rewards panel in Settings --> Brave Rewards.

This will help to speed up the troubleshooting. Thank you in advance!

Porridge

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