To Whom It May Concern,
My ad settings were accidentally turned off earlier this week and I cannot turn it back on. I have reset my computer and browser and still won’t turn on. I’ve even reset the settings on Brave and that did nothing. I have even gone through the Windows 10 notification and firewall settings to see if anything has affected Brave, and nothing has been resolved.
On top of that, I recently created a Gemini Account that has been verified only a day after my settings were accidentally turned off, but Brave continues to give me errors that it won’t connect (see attached image). I had checked several times on Gemini’s website to verify that I’m verified, and I can confirm I am.
Is there any way to get these two problems fixed? I have a decent amount of BAT that I want but cannot claim because Brave isn’t functioning, and I don’t want to reset my wallet to see if that fixes the problem because I’ll lose all the BAT I have earned.
I have searched tirelessly throughout the Community Help area and cannot get any answers to my problems here. Can someone from Brave please assist me with correcting these problems?
Below are the answers to said questions:
Operating System: Windows 10
Brave Version: 1.29.81 Chromium: 93.0.4577.82 (Official Build) (64-bit)
What date did you verify your wallet?
A: 09/23/2021
Have you been able to successfully receive payments in the past?
A: No, I didn’t create any accounts to link to Brave.
Are you using a VPN?
A: No.
Are you in a supported region?
A: Yes, in the U.S.
Does your device pass the [SafteyNet] check (Android only)?
A: On desktop.
Have you manually turned off Auto-contribute on all of your devices linked to Uphold?
A: Don’t have Uphold account, and also no.
