Cannot create wallet


#1

I had a wallet when the site launched, but since the updates I cannot create a wallet in the payment page. When I click ‘create wallet’ nothing happens. This has been a problem for about 3 months. any help apperciated.
I’m on a pc, windows 10 home.


Brave Payments page is not producing a Brave wallet address
Brave Payments screen is shown incorrect conversion rate for BAT
#2

Hi, would you please try these steps?

  1. Close the browser
  2. Backup your data folder following the steps descreibed here: How to backup Bookmarks and settings
  3. Delete 4 files whose prefix is ledger- in the original folder
  4. Restart browser
  5. Open the payment page
  6. Hit create wallet

Thanks


#3

@suguru, thank you for this. I had the same problem and your suggestion fixed it. I will note that I had six ledger- files and not four.

Is the next step to use the “recover wallet” feature to get my payments back on again?


#4

CC @mrose for an assist


#5

@murphy - if you saved a recovery file, then yes, go ahead and use the recovery file.

if you don’t have a recovery file, then email me the bitcoin address of the wallet you funded your brave wallet from and how much, and i’ll reimburse you… mrose@brave.com

if you don’t know the address of your wallet, look at ledger-state.json for a line that starts with “address”: “…”, and just cut-and-paste that line to me.

sorry for the inconvenience and thanks!


#6

@mrose, I’m okay with not getting a reimubrsement, as long as that goes right to Brave. :slight_smile:
It it just as easy for me to create a new wallet and fund this again?

Thanks!


#7

either works, whatever is best for you…

if you want to create a new wallet, the easiest way to do that is this:

  1. go to about:preferences#payments and turn the ledger OFF.
  2. QUIT the browser(!!)
  3. find the file ledger-state.json and delete it.
  4. restart the browser
  5. go to about:preferences#payments and turn the ledger ON

good luck and thanks for your patience!


#8

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