Briefly describe your issue:
Brave Rewards does not connect.
Been using several years.
Worked OK the other day.
What Operating System and Brave version are you using (Menu --> About Brave)?
MacOS Desktop/Brave v 1.50.114
Is your Brave Rewards Profile currently verified? (yes/no)
Yes
What date did you connect a your Brave Rewards Profile?
Verified 15 November 2019
*Have you been able to successfully receive payments in the past?
Yes
Are you using a VPN? (yes/no)
No
Are you in a supported region (see here for list of supported regions)?
Yes
Does your device pass the SafteyNet check (Android only)?
Apple User
Have you manually turned off Auto-contribute on all of your devices?
Yes
Please elaborate what do you mean by does not connect ?
Is it that you are unable to connect to Uphold / Gemini or is it that you’re connected already but in the dashboard its showing not connected and the BAT balance does not load ?
Could you restart the computer or Brave ?
I have a similar issue on Android, where evn though I am connected to Gemini there, it shows not connected and the Next payment date is Jan 1. Also it shows brave rewards profile not created when I go to brave://rewards-internals. Does the same happen to you ?
Connect button does not work and is continuously loading.
Hmm. Do a restart of the computer and Brave. Also end tasks in task manager. Don’t know what the equivalent is in MacOS though.
I am using Uphold.
I had rewards the other day, now it does not connect.
I have stopped, started and refreshed, nothing changes.
Could you go to brave://rewards-internals and share a screenshot ?
make sure ot blur out the rewards payments ID though.
Says not connected.
You saw my screenshot in the original post?
That is not what I am asking. The url I refer you to gives more info, please go there and share a screenshot cropping / blurring out rewards payment ID.
First shot now working
Second shot still loading.
What happens when you click on Login to your Uphold account ?
Thanks. That was what I wanted. @chriscat @SaltyBanana do you have anything that could help ?
Nothing. It does not connect.
I have Uphold in my bookmarks, it opens OK with no issues.
This comes up, does not connect.
Could you make a new profile and check if that happens there ?
I am trying to see if there’s something that is wrong in your Brave installation or just in the profile.
Nope. Click on the hamburger Menu → Create a new profile
