Cannot collect mobile rewards on android, nor syncing across devices

[d_r_i_x]

Troubleshooting technical issues is much easier when both the user and support agent practice clear communication. For this reason, we have provided the template below for you to fill out with information about your issue. Please provide as much detail as possible so we can most efficiently resolve your problem.

---

Description of the issue:
I have been collecting Brave rewards on my mobile since the BAT program began. It’s only recently that I’ve verified my wallet on desktop with uphold.
Thanks to this I was able to easily collect the rewards I had on my devices (laptop and desktop). However I cannot verify the wallet on my OnePlus 5T since forever.
My rewards on mobile this month (March 2021) were of 33BAT, which I was waiting to go to my balance to verify the wallet as it keeps on showing only 4BATs, despite me collecting them since the program began on my phone. Today I wanted to finally verify it on mobile and finalize the wallet verification on all my devices.
My balance hasn’t moved and it seems all rewards are gone. I use my phone a lot and browse exclusively on Brave, so I’m guessing I might be missing a couple 100 BATs…

I’ve synced all my devices and was hoping the sync would be also sync the rewards. But, after checking my uphold balance, it seems they were not.

Expected result:
The rewards should sync between device and show the correct reward amount.

Brave Version( check About Brave):
Brave 1.22.69,Chromium 89.0.4389.105

Mobile Device details
OnePlus 5T A5010
Oxygen OS: 10.0.1

[saereV]

Hi @d_r_i_x , the wallets between devices (your Android and Windows) don’t sync, they’re treated separately. It was my first ever posted topic here.

Mobile (Android) wallet not syncing with desktop's

Description of the issue: Hello, The mobile wallet is still not syncing with the desktop wallet. I say still because I actually posted to another similar thread, but Support hasn’t been seen there since April '20. After spending some time familiarising myself with this community, I decided to try opening a new post under Support here. How can this issue be reproduced? I’ve a verified Uphold account. Brave and Uphold are on both of my devices and they are synced. Syncing is problem free for …

You can check out some other (related) threads discussing this, too.

Unable to connect to Uphold wallet in Android

Hi, I already have a Uphold wallet and was able to connect my new PC (without any BAT) to it. But the my Android mobile phone says I need 25 BAT before I do so. As per the rules I should be able to connect. Can you fix this please? Also, I would like to know is there a limit on how many PCs that I can use for same account?

The number of pc profiles on the same wallet

Hello everyone and @Mattches @steeven I need some information, because I don’t remember if there is already a topic about the number of profiles allowed on the same computer and on the same wallet ? Thank you very much to the people who will help me. Have a nice day or evening.

[d_r_i_x]

Thank you for your reply.

The lack of sync between devices is a let down, but I understand the purpose. 4 should be plenty.

As to why the rewards disappeared at the end of the month, I’m a bit at a loss. On desktop, I could go back through previous months to claim my rewards. This seems impossible on mobile. How could I go about it? I’m convinced I should have at least 200 BAT in there.

[saereV]

@d_r_i_x

As to why the rewards disappeared at the end of the month, I’m a bit at a loss. On desktop, I could go back through previous months to claim my rewards. This seems impossible on mobile. How could I go about it? I’m convinced I should have at least 200 BAT in there.

It’s hard to say right now, unfortunately, because in the last few days there’s been a flurry of posts about disappearing estimated/ earned BAT. I think it’s largely some technical issue being worked on. Support hasn’t formally addressed it yet, as far as I’ve seen, but they are most certainly aware of it. They are helping people individually, too, so if this is a problem that persists for you, you can definitely post a new topic about it with details, and someone should be able to assist you.