I am attempting to claim my bat rewards and when I go to prove I am human, I drag the logo onto the correct shape and I keep getting “Hmmm, not quite…”
I think it is a general issue to most new users cause there are multiple complaints regarding that. Let me cc @Mattches for assistance.
@Lumine_d,
Apologies for the late reply – are you still experiencing this issue?
Yes, no matter how many times I drag the logo o the correct shape it will not recognize me as human.
@Lumine_d,
May seem silly but can you check and see if your screen is zoomed in at all (compared to default 100%
)? This has been known to cause issues with Captcha – I’m wondering if this may explain your issue.
It is silly and that was the issue. I had to change the page zoom in the settings back to 100% and restart the browser before it worked. Thank you for your help.
@Lumine_d,
Silly or not I’m glad that worked – is likely the causes for many other users reporting the same frustration.
Thank you for helping troubleshoot!