Cannot claim BAT on Android

Brave Rewards
#1

Hi, I need help, I have 0.250 BAT pending inside my Brave but I cannot claim it. Every time I clicked claimed there is a pop-up message coming out saying “please try again” but every time I try my wallet balance won’t increase. Does anyone know how to solve this issue? I had been having this problem for a long while. Please help

Screenshot_20210107-144553_Brave
Screenshot_20210107-144553_Brave1080×2220 108 KB

version: 1.18.77

2 Likes
#2

Thank you for reporting! Please DM with the following information:

  • Copy/paste your Wallet ID (found on brave://rewards-internals)
  • Your OS and Brave version (first three lines in brave://version)
  • A screenshot of your Rewards panel in Settings --> Brave Rewards.

This will help to speed up the troubleshooting. Thank you in advance!

1 Like
#3

Hi, do I need to verify my wallet to know my wallet ID? Because on Android it won’t allow me to verify my wallet unless I had a minimum of 25 bat. If I can’t claim any BAT how do I verify my wallet?

Brave Version:

Screenshot_20210107-232747_Brave
Screenshot_20210107-232747_Brave1080×2220 150 KB

Screenshot of rewards:

Screenshot_20210107-232923_Brave
Screenshot_20210107-232923_Brave1080×2220 202 KB

1 Like
#4

Hello, can someone help with this issue please ? i have the same !

1 Like
#5

Hi, any update on this issue? Please let me know I really like this browser but this issue seems to keep happening although my version is up to date.

1 Like
#6

Yea it works fine on desktop but I keep having issues with the BAT system in the android version.

1 Like
#7

@Spiirit please DM the wallet id linked to your android. Thanks!

1 Like
#8

Where can I know the wallet id?

1 Like
#9

@Spiirit it can be found here - brave://rewards-internals/.

#11

@Spiirit - please paste your wallet id directly into a DM. Thanks!