Cannot claim BAT on Android

Spiirit · January 7, 2021, 6:38am

Hi, I need help, I have 0.250 BAT pending inside my Brave but I cannot claim it. Every time I clicked claimed there is a pop-up message coming out saying “please try again” but every time I try my wallet balance won’t increase. Does anyone know how to solve this issue? I had been having this problem for a long while. Please help

version: 1.18.77

steeven · January 7, 2021, 3:05pm

Thank you for reporting! Please DM with the following information:

Copy/paste your Wallet ID (found on brave://rewards-internals)
Your OS and Brave version (first three lines in brave://version)
A screenshot of your Rewards panel in Settings --> Brave Rewards.

This will help to speed up the troubleshooting. Thank you in advance!

Spiirit · January 7, 2021, 3:29pm

Hi, do I need to verify my wallet to know my wallet ID? Because on Android it won’t allow me to verify my wallet unless I had a minimum of 25 bat. If I can’t claim any BAT how do I verify my wallet?

Brave Version:

Screenshot of rewards:

Izumy · January 9, 2021, 11:44am

Hello, can someone help with this issue please ? i have the same !

Spiirit · January 10, 2021, 1:52pm

Hi, any update on this issue? Please let me know I really like this browser but this issue seems to keep happening although my version is up to date.

Spiirit · January 10, 2021, 1:53pm

Yea it works fine on desktop but I keep having issues with the BAT system in the android version.

steeven · January 11, 2021, 5:08pm

@Spiirit please DM the wallet id linked to your android. Thanks!

Spiirit · January 20, 2021, 2:43pm

Where can I know the wallet id?

steeven · January 21, 2021, 3:53pm

@Spiirit it can be found here - brave://rewards-internals/.

steeven · January 22, 2021, 6:51pm

@Spiirit - please paste your wallet id directly into a DM. Thanks!

Spiirit · January 23, 2021, 5:28am

Hi I sent my wallet ID directly into your DM. Please check it out. Thanks

Spiirit · February 9, 2021, 12:30pm

Hi there, any update regarding the situation and how was the progress? I am still unavailable to claim BAT and also my browser keeps crashing theese past few months

steeven · February 10, 2021, 4:55pm

Hi @Spiirit - did you receive this weeks payment? If not, how much BAT in total are you missing?

Monsluxe · March 5, 2021, 11:24am

Hi is there à solution to this problème? I have the sâme issue on both my android and my PC… ive been using brave for à vert long time now… Never happend as long as thèse time…

steeven · March 5, 2021, 4:29pm

@Monsluxe - payments are still processing March 2021 Brave Ads Payout Status.

marcebest · March 5, 2021, 9:24pm

I have the same problem and it happens to me every month (it didn’t happen to me before)

Spiirit · March 9, 2021, 3:07am

Estimated 1.030 of BAT that is still pending on my android device however it the BAT works fine on my deskstop as I am able to recieve it. Only facing issues in Adroid version.

Spiirit · March 9, 2021, 3:09am

Its the Desktop or Mobile version of brave that you are having this issue ?

structdjm · March 9, 2021, 3:16am

this bug is effecting to many for case by case basics, its needs to be fixed! according to reddit this bug is going on over 2 years with no resolution

marcebest · March 9, 2021, 2:47pm

in desktop …the last payment I received was in September 2020