I did not know that I was charged 5,600 pesos for a vpn subscription please I need a refund I need the money for my family purpose can someone help me? I’m begging you I need that money
Sincerely
Gian
Hallöchen, ihre 5600 Peso, entsprechen 14,36 €.
@Gianjosh it tells you multiple times when you go to sign up that there will be a charge and when you’ll be charged. I had examples of this at Brave made an unauthorized debit from my bank account through playstore - #2 by Saoiray. So it’s weird that you’re saying you wouldn’t be aware of being charged. If you’re saying you never did the subscription, then you need to make sure not to be allowing anyone else to use your device & account. Also make sure purchases on Google Play requires a password and you never share with anyone else.
Anyway, since you said it’s through Android, you should start with Google Play as that’s where subscriptions are handled. Request the cancellation and refund. If it was accidental and you’re doing quick enough, they will often refund.
You can also create a Premium Support Ticket at https://support.brave.com/hc/en-us/requests/new?ticket_form_id=360003078831 to see if Brave can help.
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But I can still get the refund right? Because I need that for my family purpose
Possibly. Like I said you have to submit the request using the official forms. If you purchased it on android through the Google Play you have to request it through them.
If you paid through it through https://account.brave.com/ which typically people do when they pay for it on desktop then you would do the support ticket to Brave like I linked earlier.
I mean Brave is going to be highly limited on what they can do for anything that you purchased through Google Play. And I don’t know how long it will take them to review things and make a decision.
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