Can anyone help?. My friend sent me 20 BAT as tips, but I didn't receive them

My friend sent me two tips of 10 BAT each from his phone, however many days have passed and they still have not arrived. Please help me, I saw that another person in the forum also had the same thing and I think they have not yet responded

If there is something misspelled it is because I am using the google translator.

Here I leave the screenshots taken today 11/13/2019

Do you see any error in rewards panel when opened about errors processing your tips?

No, it says nothing about problems with tips, it says sent