Bug: Rewards panel showing incorrect BATs arriving (Update)

[jeroch]

yo alcanze a ganar 5 bat yokens pero me dejaron en 0.9 por favor alguien que me ayude?

[DivineDrift]

I have a screenshot on mine from July 14th showing 3.XX BAT now it says my expected pay is 1.XX BAT. Same thing happened last month but I didn’t have screenshots to prove it. Now I do this month. Let’s hope it gets taken care of.

[DivineDrift]

Mine was over 3 bat on July 14th and it’s now showing 1 something bat under expected pay. Not 3-4BAT which it should be. Same thing happened to me last month. Showing 1.01 bat coming on mine…

[DivineDrift]

Same thing for me for two months now

[Aman_M]

@DivineDrift Just to get your attention, so that you understand correctly-

@Aman_M

accumulated payment tokens (BATs earned) are periodically sent by browser to the rewards server. Sometimes after few hours, sometimes after few days (can be 7 days also)

This time varies from user to user and the payment tokens that have been sent are actually realised during payouts. So most of the time there is a lag between BATs recorded in the rewards server and in the “estimated earnings” in the rewards panel brave://rewards/. This is why the payouts are generally slightly less than BATs earned till last date of a month.

With the new update- Update: New and improved “Estimated pending rewards” (Brave Ads earnings) counter coming in v1.27 What we see in the “XX BAT arriving in Y days” on rewards panel is the amount that has been recorded in rewards server for the last month. In the start of each month when again browser sends payments tokens to server, “estimated earnings” reconciles to show correct value including rollover balance for previous month. (sorry for making it long, I just wanted to explain better)

Now to your issue, 6 days are fairly long time for “Current earnings this month (estimated)” to Not reconcile. Also, here it says-

@chriscat

Some users were affected by a bug where very old estimated earnings (from many months ago) were being carried over month to month with no way to clear or claim these old estimated pending rewards amounts. Upon updating to v1.27, these old estimated BAT amounts will no longer appear

Brave had to clear old estimated earnings as there was no way to clear or claim them. So I believe, due to this bug, some users have indeed lost some estimated pending BATs. And worst part, as it says, “there is no way to clear or claim them”.

Creo que esto va por ti también @jeroch

The new counter, the way it is, should show correct values from now onwards. You can DM someone in the support team as a last resort.

[steeven]

@Aman_M how much BAT should it show set to arrive this month?

[Aman_M]

@steeven My suggestion would be- instead of periodically sending “unblinded payment tokens” to rewards-server, It should be sent as soon as a user views an ad. This way there will not be leftover BATs from previous month to be accommodated in “Current earnings this month (estimated)”. And it will show exact amount which was earned till last date of a month as set to arrive this month (carry forward issue will no longer be there and the Bug mentioned in linked post in my last reply could be avoided in future).

It’s just a suggestion, may be you guys have already thought about it.

Also please let me know why this post has been unlisted and if I’m wrong in any of my observations so far.

[Aman_M]

Hats off to Brave team for going a step ahead and trying to refund lost BATs to users.

@steeven

I can manually refund you for any missing BAT.

(I’m just quoting a post from an unlisted thread to an unlisted thread, shouldn’t be a concern )

If you asked this to me, here-

@steeven

@Aman_M how much BAT should it show set to arrive this month?

Don’t worry about it. I’m fine. I will just suggest if you unlist a topic, mention some reason as well, so that OP can be carefull next time .

[steeven]

Thanks @Aman_M, it was a mistake for me to unlist this thread.

Glad to hear your estimated earnings have settled correctly.

[EvilxSeal]

I received my bat today (Android).
I was about to get 3.3425 bat but recieved only 3.250 bat but the rewards panel is still showing 3.3425 bat coming in 1 day
But the August Rewards Summary is showing 3.250 Bat recieved

[steeven]

Payouts are currently processing, so don’t be alarmed if you have not yet received your BAT from ads. Please see this thread for updates - Monthly Ads Payout Status Update. Please do not send a DM with your information until after payments have finished processing.

Thank you for your patience!

[jeroch]

en conclucion, si entendi bien, perdi todo ? f jjaja

[EvilxSeal]

Thanks for the response

[Aman_M]

Debes estar usando Brave durante bastante tiempo para perder tanto. Si está seguro de que ha perdido sus ganancias legítimas, puede enviar un mensaje de correo electrónico a alguien de apoyo y compartir pruebas como una captura de pantalla o algo de antes, si es así.