Bug Notice: BAT disappearing from balance after upgrade to Brave v1.3

[2redhot]

Anyone getting any information or getting their BAT issues fixed ?

[jazzofthufeil]

Ok, today seems it has been fixed. I just see my BAT Fund from Brave is showing up in my Uphold Wallet today.
I hope it would be stable and better from now on.
Thank You.

[jazzofthufeil]

And now, this problem

(see the picture of the screenshoot on my phone that I attached above)
Clicking Claim on the Brave Ads Reward, and then the looping thinking circle never end circling…
oo Brave… why???

[2redhot]

Good news, part of my lost BAT - was sent to UpHold. This payment wasn’t so much lost as it was not moving into my Uphold account as expected.

The other MUCH larger truly lost BAT has not credited to my creator account or Uphold but the tipper has had the deduction in his account.

I hope my good news continues and encourages the rest of you as you wait for your accounts to resolve

[Damienka]

I lost half of my BAT after update, how I can solve this problem? there it’s no option BAT was sent to Uphold as I check and there it’s none.

[2redhot]

Anything new happening on this issue ?

[My1]

it is supposed to be fixed by now (I dont see it yet)

FIXED: BAT loss after upgrading

Dear all - Some of you have reported a loss of BAT after the upgrade related to this post Its time to upgrade. We pushed a fix last night that allows you to see the BAT from the past grants in your balance. Thank you for bearing with us! That being said, please upgrade your applications to a release post V1.3 to allow for that BAT to be usable within Brave Rewards. Thank you for your patience. Best, The Brave Rewards Team

[2redhot1]

Has a single person had their account issues resolved? While I am waiting the BAT has lost half it’s value … Please can someone get this done so we can enjoy using

[2redhot]

Hello Brave, is there a fix in sight?

[soheil]

This issue also happened to me on May 6, 2020; lost almost all the Rewards. Auto-Contribute option is already disabled and rewards are not in the Uphold account too.
I am using the latest version of the Brave on Windows 10–( [Version 1.8.90 Chromium: 81.0.4044.129 (Official Build) (64-bit)].

• Thanks.

[2redhot]

stick with this so the topic stays open - I think they are trying to resolve things but it takes time

[eaglescout91]

I recently posted a thread regarding a similar bug on the android version when I upgraded to 1.8.112. Who do I reach out to try to get my BAT reimbursed? See thread below. Thanks

Got update for my brave mobile (android) and my 240ish BAT ARE GONE

Troubleshooting technical issues is much easier when both the user and support agent practice clear communication. For this reason, we have provided the template below for you to fill out with information about your issue. Please provide as much detail as possible so we can most efficiently resolve your problem. Description of the issue: Updated my brave mobile app and my 243 BAT from a year’s worth of ads are GONE. Now only 9.5. How can this issue be reproduced? Try generating a bunch of …

[eaglescout91]

I lost 250!!! Really irritated. Why keep using brave rewards and viewing ads if my rewards can just randomly get wiped away with an update.

[onlyanup]

@chriscat

brave://rewards-internals

I get this when I email:
Hi there,

Thank you for reaching out to us. At this time, the email address [email protected] is closed. If you have questions or concerns, please reach out to us on our Community support forum (https://community.brave.com). You can also file a bug report on our Github page (https://github.com/brave/brave-browser) One of our team members will be happy to assist you.

Thanks for your time and patience!

[insurrekt]

Same issue here. Had over 200 BAT in mobile wallet and more from 2 desktop wallets. When I verified with uphold the total balance went down to 176. I got the same response from that email address