Browser exits when I enter e-mail at this site

Got to this site: https://divinesounds.com/contact/
Enter some e-mail at the fields at the bottom of the page.
Browser exits.

Delete the any text above the line separator below before posting


Description of the issue:
How can this issue be reproduced?

Expected result:

Brave Version( check About Brave):

Additional Information:

1 Like

@jtsillas information is asked because it is incredibly important for testing and guiding to answers. If you leave anything blank, itā€™s tough to help and can result in your topics/posts being ignored.

So not only in providing exact steps and your version of Brave (exact number, not just ā€œthe latestā€), it also will be helpful for you to reply with the following details:

  • Does this literally happen when you are typing email, finish typing, when you go to do CAPTCHA, or what?

  • Which version of Windows are you using? (7/8/10/11)

  • Does disabling Shields have any impact?

  • Try in private window, does it happen there?

  • Can you add a second browser profile and test on that?

That aside, I just tested and have no issuesā€¦

image

I was hoping it would be easy to reproduce the problem :slight_smile:

But it never isā€¦

The problem seems to happen when I select to set the e-mail address using the auto-fill feature. A pop-up bubble with ā€œManage Addressesā€ pops up and if I select my e-mail address the browser exits from all tabs.

It doesnā€™t exit if I type the address manually.

image

Im with the same problem, when an e-mail input load the ā€œsavedā€ e-mails on the list and i click in one the brave app close completely.

Itā€™s only with ā€œemailā€ inputs, username, name, address all ok.

Iā€™m on brave v 1.64.74 on windows 11.

Even trying this, doesnā€™t seem to happen.

Trying to think, that on Beta? I know Release is currently on 1.62.165 and Nightly is on 1.65.14. Beta is one version I donā€™t have installed.

I tried to replicate both on Nightly and Release, neither had the issue. This has me wondering if itā€™s an extension or something. In that regard, it would be helpful if the two of you tried the steps I mentioned:

  • Does disabling Shields have any impact?
  • Try in private window, does it happen there?
  • Can you add a second browser profile and test on that?

i recorded a video to show the bug: https://drive.google.com/file/d/15m_yTl6x8CUwcki-sNLw1ISVNPBzEQce/view?usp=sharing

Yeah, Iā€™m not doubting itā€™s happening. Big issue is Iā€™m not replicating it. So weā€™re having to figure out where the missing piece is at. Like if it is an extension, cookie, external program, etc.

I see in your video that you tried in private window. This might help to exclude the idea of extensions, though some still can interfere through it. It also should definitely eliminate the idea of cookies, as private opens with no cookies and all.

If you can try new browser profile, that will help also narrow things down a bit more.

Guess other thing I should ask, is it actually crashing or just closing? Like if you go to brave://crashes do you see anything recent? If so, make sure they are submitted. If it says Send Now you will need to click on that and then exit Brave for a little while so it can upload. Then go back to it and copy/paste any Uploaded Crash Report ID from it.

On brave browser v 1.62.165 that problem dosnā€™t exist.

On that version iā€™ve mentioned v1.64.74:

nothing changes with the shields off

on private window iā€™ts the same

iā€™ve disabled all of extensions and the problem persists

@jtsillas I guess this kind of highlights what I said about version being important.

@bavaresco Do you also have Nightly installed? I know itā€™s not happening to me on Release and Nightly. If youā€™re on Beta, it might just be something temporary happened on that. Kind of would be nice to know if OP also is same version and weā€™re narrowing things down a bit more.

Opened the brave://crashes i have many crash log for today, screenshot: https://prnt.sc/DLh7rDItmnOV i click on ā€˜send nowā€™ to all of them.

ā€œCrash Report IDā€ list screenshot: https://prnt.sc/k6vUSpZR-8uN

List:

  • 10230c00-bc19-830b-0000-000000000000
  • 0d230c00-bc19-830b-0000-000000000000
  • 0a230c00-bc19-830b-0000-000000000000
  • 02230c00-bc19-830b-0000-000000000000
1 Like

Iā€™ve downloaded the brave Nightly to test, using the ā€œVersion 1.65.14 Chromium: 122.0.6261.43 (Official Build) nightly (64-bit)ā€

The error doesnā€™t happen in this version too.

I think itā€™s only on Brave Beta v 1.64.74

This will help by providing a bit more information to @Mattches and the devs. Not sure when they will be able to look into it.

Youā€™re doing awesome on getting info. Only things Iā€™m waiting to hear back from you on is confirmation of:

  1. Does this also happen on a new profile? Iā€™m speaking of Hamburger Menu image ā†’ More Tools ā†’ Add new profile. This would create a secondary profile with no extensions and most settings to default. Testing this helps know if it might be profile specific or if itā€™s ā€œdeeperā€ than that.

This was going to be second thing I was going to say am still waiting on. Information you have provided has concluded one of two things. (1) Itā€™s version specific. (2) Itā€™s something in the profile/settings

So yeah, back on Beta, if you try new profile, might really help confirm which of the two is more likely. And if itā€™s Beta, then we know whatever it was gets fixed and might just have to wait for next update. But at least kind of gathered all necessary information once you answer on that and maybe can have more definitive answers for you.

Actually, I just downloaded and tested on Beta and can replicate. So definitely an issue on Beta. Will be nice to know if OP is on this version as well. But at least @mattches and @steeven can be aware of it and pass on to team. But I think overall the situation is going to be that we may need to wait for next update, since itā€™s not replicated in Release or Nightly.

thanks mateā€¦ Iā€™m using the beta because I had problems with nightly and the normal version and only the beta didnā€™t have it, but itā€™s a ā€œnormal bugā€ that doesnā€™t affect our day-to-day work.

Iā€™m waiting for the update!

Good afternoon, stay safe!

This is what ā€œAbout Braveā€ tells me:

Brave is up to date

Version 1.64.74 Chromium: 122.0.6261.43 (Official Build) beta (64-bit)

Thanks for the help! Not a critical bug since the simple work around is to manually enter the e-mail address.

With a new profile that doesnā€™t happen too. Works normal.

1 Like

Yep, so youā€™re on Brave Beta. And I see thereā€™s another topic on this over at Brave Beta crashes when using Autofill (Mobile & Desktop) so itā€™s definitely something people are having issues with. Itā€™s just the one channel of Brave, the normal version and Nightly is working fine, itā€™s just Beta that has an issue.

iā€™ll wait to the update soon.

thanks!

Hello,

Thank you for this.

Iā€™m installing the normal version of Brave right now.

Iā€™ll revert if it fixes the issue

the bug ocurrs on that case of ā€œaddressā€ fields https://prnt.sc/YVdiuowbrn1C

in the fields where you just fill in a saved email, the browser closing bug does not occur

i removed all of my adress saved and add an manually but doesnā€™t work.