Browser crashing


#1

Within the last 24 hours, the browser has been crashing, no error pops up. Crashed as I was typing this… it has happened while I am using a web page and when I am away from the pc.
Windows 10 64bit
Brave version 0.23.77

There also was a browser update within an hour ago.


Help, I broke Brave (Win 7)
#2

Hi @isisuma, does Brave also crash with that latest version? 0.23.77?


#3

yes, and over 5 times when trying to reply just in the past few minutes


#4

Thanks for the confirmation @isisuma.
I thought crash issue should be fixed with latest release.

cc @LaurenWags @clifton @Mattches


#5

Yeah same here. Brave crashes randomly when I type or just open up a new tab.


#6

@isisuma and @Orrakfall

Like @eljuno mentioned we expected these crashes to be resolved with 0.23.77. Since they’re not, could you please both go to chrome://crashes and find the ‘Uploaded Crash Report IDs’ that correspond to the times you are seeing Brave crash? They’re probably at the top of this page. Could you paste the values here?

Thanks,
Lauren


#7

Uploaded Crash Report ID ff9a0569b5ce3255 (Local Crash ID: 9c6f4063-8e0a-401e-a50b-e384cb5e7c33)

Crash report captured on Saturday, August 4, 2018 at 12:33:41 AM, uploaded on Saturday, August 4, 2018 at 12:33:42 AM
^-----------------------------------------
That is the last report I see, there were a bunch that did not get uploaded, so I sent them about 10 minutes ago…
So far I have not had any problems today, no crashes.


#8

Just heard about Brave and installed a couple hours ago, so I have the latest version. It appears the installer is just as unstable as the app (at least on Windows.) It took several tries for the install to complete, and it did not create a shortcut in the Start Menu – so I cannot just launch Brave at will, I have to reinstall it every time I want to use it. And when I can get the installer to work, the application frequently crashes, either at launch, or after several minutes of use … but nothing is logged in Event Viewer except this:

The following fatal alert was received: 40
The following fatal alert was received: 70

User: System
Event ID: 36887

I tried to attach the install log, but your forum says that text files are “not authorized.” You’re pretty much striking out everywhere here… notwithstanding the unbearable grey-on-white user interface.


#9

Hi @BB46 you may want to read this one regarding shortcut Brave keeps uninstalling itself. :slight_smile:


#10

Thanks for responding, but that work-around does not work either. :joy:

In my case, those directories exist, but Brave.exe was never placed there, due to bugs in the installer. I searched the entire hard drive with a global search tool, just to confirm that ‘Brave.exe’ does not exist anywhere on the machine. Here is a link, in case you are interested in using the same tool for troubleshooting purposes.

https://www.nirsoft.net/utils/search_my_files.html

I do think your company’s mission is worthwhile and I hope it succeeds. I dont mind being a beta tester, either. But for christs sake, the current builds should really be marked as beta in HUGE BOLD PRINT, with the top 5 most common issues listed on the download page. Cause what you got here is really bad (meaning: the severe instability (and unpredictability) is going to scare off the average user, and they may not come back.)


#11

I also am experiencing many bug crashes since my recent update to 23.77
Version 23.77 has crashed for me approx 27 times since updating on or around August 1st or so. I have listed the last 5 crash reports below:

Uploaded Crash Report ID 884d6e074ae63656
Uploaded Crash Report ID b81815b86d3fec14
Uploaded Crash Report ID 3a8fbebc5343c3c5
Uploaded Crash Report ID 2abc988a30939a20
Uploaded Crash Report ID 66e9d891e8d244e1

My Browser and OS info is:

Brave 0.23.77
V8 6.8.275.24
rev 0125b5f
Muon 8.0.6
OS Release 10.0.17134
Update Channel Release
OS Architecture x64
OS Platform Microsoft Windows
Node.js 7.9.0
Brave Sync v1.4.2
libchromiumcontent 68.0.3440.84

Activity at the time of the crash is pretty non-descript. In all instances, I was merely browsing an open tab - not any single one in particular. I apologize for not being able to offer more insight.

PS: I love using BRAVE. It has been my go-to browser for the last 9-12 months!


#12

Crashes (35)

I think this is it.


#13

I am having similar problems. I run the current live version of Brave (0.23.77) on Windows 10. The problem first manifested when trying to open links in an open tab. Now, Brave won’t even stay open for any length of time. I am typing this using Microsoft Edge. Hopefully, this can be resolved soon. I love Brave, but it is currently unusable.


#14

Hi @Orrakfall

Do you see any ‘Uploaded Crash Report Ids’ on the page where this is shown? If they’re not yet uploaded, could you manually send them? I think there’s a link next to each crash report to do this.

Thanks!
Lauren


#15

@whachamacallit and @isisuma - thanks for posting these IDs! I’ve shared them with the team for investigation.

Best,
Lauren


#16

Hi @teddoukas

Very sorry you had to go back to Edge to report this issue. If you try Brave again and are able to get to chrome://crashes to grab some Uploaded Crash Report Ids please do post them here (even if you have to use Edge :wink: )

Thanks,
Lauren


#17

Hello, I too am experiencing frequent crashes since upgrading to 0.23.77.

Crash ID’s:

Uploaded Crash Report ID 6d126c7ac758afed (Local Crash ID: 23368005-46aa-4812-8d9b-d98e800334c1)

Crash report captured on Monday, August 6, 2018 at 4:04:20 PM, uploaded on Monday, August 6, 2018 at 4:04:22 PM

Uploaded Crash Report ID 9fcdf54266b1f8d5 (Local Crash ID: c7e540ba-a4fd-46de-978b-ed741a2463d7)

Crash report captured on Monday, August 6, 2018 at 3:57:15 PM, uploaded on Monday, August 6, 2018 at 3:57:16 PM

Uploaded Crash Report ID 4ffcacf5af39439e (Local Crash ID: 5cefc5b6-f700-4830-8e4f-2f100fa93297)

Crash report captured on Monday, August 6, 2018 at 11:56:51 AM, uploaded on Monday, August 6, 2018 at 11:56:52 AM

Uploaded Crash Report ID 4efd12e59582ef0c (Local Crash ID: 88710b58-0ca5-42b9-ba81-abc9ee0381d0)

Crash report captured on Monday, August 6, 2018 at 11:50:33 AM, uploaded on Monday, August 6, 2018 at 11:50:34 AM

Uploaded Crash Report ID 1e74905cbd5ec8d9 (Local Crash ID: 34d95c7f-0913-4b1d-9854-5abc85b9f1b3)

Crash report captured on Monday, August 6, 2018 at 11:28:40 AM, uploaded on Monday, August 6, 2018 at 11:28:42 AM

Uploaded Crash Report ID 9344a159557fe81b (Local Crash ID: 1dbcef3d-373d-48a8-a584-20eff44ad97f)

Crash report captured on Monday, August 6, 2018 at 11:27:11 AM, uploaded on Monday, August 6, 2018 at 11:27:12 AM

Uploaded Crash Report ID bd6c793960feb29b (Local Crash ID: c5c5b987-fa59-4146-a187-c23e014b676f)

Crash report captured on Monday, August 6, 2018 at 9:19:57 AM, uploaded on Monday, August 6, 2018 at 9:19:59 AM


#18

Hi @ojkryp

Thanks for posting these! I have added them to https://github.com/brave/browser-laptop/issues/14955 which is being used for the investigation of this issue.

Best,
Lauren


#19

Is this what you are looking for:

Uploaded Crash Report ID ba28f92a15812cd3 (Local Crash ID: e872f8c9-dcad-4cd5-a118-629ee974d611)

Crash report captured on Monday, August 6, 2018 at 1:35:03 PM, uploaded on Monday, August 6, 2018 at 1:35:07 PM

Provide additional details

Uploaded Crash Report ID 39c0cce22d6f056d (Local Crash ID: da163a1c-fc40-4319-8195-2454d82f8df3)

Crash report captured on Monday, August 6, 2018 at 1:33:50 PM, uploaded on Monday, August 6, 2018 at 1:33:55 PM

Provide additional details

Local Crash ID ec5bba25-82b2-47ce-97fd-194e8090e2f1

Crash report captured on Monday, August 6, 2018 at 1:32:11 PM was not uploaded

Send now

Uploaded Crash Report ID 69a737769b078bc1 (Local Crash ID: cfa0d2e8-a33b-4c6c-9041-0df0b9c89060)

Crash report captured on Monday, August 6, 2018 at 1:30:56 PM, uploaded on Monday, August 6, 2018 at 1:31:00 PM

Provide additional details

Uploaded Crash Report ID bc3b871c94dff29d (Local Crash ID: 34ef2cc9-1bca-4deb-b0c5-64d614794788)

Crash report captured on Monday, August 6, 2018 at 1:17:28 PM, uploaded on Monday, August 6, 2018 at 1:17:34 PM

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Uploaded Crash Report ID 99fe9eca1622819f (Local Crash ID: c88dcd0f-d8c5-4bed-993b-7315a5bacd40)

Crash report captured on Monday, August 6, 2018 at 12:48:46 PM, uploaded on Monday, August 6, 2018 at 12:48:50 PM

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Uploaded Crash Report ID 5808befd75ddcaa8 (Local Crash ID: d3e5e8be-d058-4d7e-8933-dd987c093e0c)

Crash report captured on Monday, August 6, 2018 at 12:38:11 PM, uploaded on Monday, August 6, 2018 at 12:38:19 PM

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Uploaded Crash Report ID c7b0a5c03de7d8a7 (Local Crash ID: 345da2bb-0599-45e6-bd05-6af1efa472fd)

Crash report captured on Sunday, August 5, 2018 at 1:36:35 PM, uploaded on Sunday, August 5, 2018 at 1:36:39 PM

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Local Crash ID 26a6511f-fdf9-441d-8746-01e748998385

Crash report captured on Sunday, August 5, 2018 at 1:33:58 PM was not uploaded

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Uploaded Crash Report ID 2595bb4927aa65d9 (Local Crash ID: ae34ff37-5031-45c6-89c8-e55667961e00)

Crash report captured on Sunday, August 5, 2018 at 1:28:18 PM, uploaded on Sunday, August 5, 2018 at 1:28:23 PM

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Uploaded Crash Report ID 8c13836a62187b51 (Local Crash ID: 2de01acf-4305-48d0-b369-5548fa08e714)

Crash report captured on Sunday, August 5, 2018 at 1:25:55 PM, uploaded on Sunday, August 5, 2018 at 1:25:59 PM

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Uploaded Crash Report ID 96008afb57182c4c (Local Crash ID: 13dae205-d625-4f78-b089-be0f6b723b95)

Crash report captured on Sunday, August 5, 2018 at 1:20:09 PM, uploaded on Sunday, August 5, 2018 at 1:20:14 PM

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Uploaded Crash Report ID 3cc4e40891abea66 (Local Crash ID: 6867a3e1-bad7-49d3-82d6-228739bbba59)

Crash report captured on Sunday, August 5, 2018 at 1:18:23 PM, uploaded on Sunday, August 5, 2018 at 1:18:27 PM

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Uploaded Crash Report ID 81e04ffdc78e8755 (Local Crash ID: e158364c-f8b9-4c0d-8276-cbe929e2fe08)

Crash report captured on Sunday, August 5, 2018 at 1:17:15 PM, uploaded on Sunday, August 5, 2018 at 1:17:22 PM

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Uploaded Crash Report ID 6482a7c6867eaca8 (Local Crash ID: b0823976-a17f-4827-ba97-85fa1d19555b)

Crash report captured on Sunday, August 5, 2018 at 11:57:06 AM, uploaded on Sunday, August 5, 2018 at 11:57:10 AM

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Uploaded Crash Report ID 8dd0c9f541be46d7 (Local Crash ID: 491ce817-a47b-46ef-b688-2a8a54a76ab7)

Crash report captured on Sunday, August 5, 2018 at 11:42:49 AM, uploaded on Sunday, August 5, 2018 at 11:42:57 AM

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Local Crash ID 2147dc18-c05a-4f1a-bfa0-f79268b7b127

Crash report captured on Saturday, August 4, 2018 at 3:18:53 PM was not uploaded

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Uploaded Crash Report ID 0931bfb61ff44c08 (Local Crash ID: cfdbddc5-eb46-47ff-86f2-c5b0063a0999)

Crash report captured on Saturday, August 4, 2018 at 3:00:31 PM, uploaded on Saturday, August 4, 2018 at 3:00:37 PM

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Uploaded Crash Report ID 6dec21481757895e (Local Crash ID: 09a7cade-dc32-41ae-94f7-bd97c141bae7)

Crash report captured on Saturday, August 4, 2018 at 2:08:37 PM, uploaded on Saturday, August 4, 2018 at 2:08:42 PM

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Uploaded Crash Report ID 0d479235ecbc2fc4 (Local Crash ID: a0c047f6-507d-4f4d-b951-d3515dc62349)

Crash report captured on Saturday, August 4, 2018 at 1:59:43 PM, uploaded on Saturday, August 4, 2018 at 1:59:47 PM

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Uploaded Crash Report ID a1f49dabfac1f8da (Local Crash ID: af09ea89-d115-4798-acfc-bbaade61035f)

Crash report captured on Saturday, August 4, 2018 at 1:53:25 PM, uploaded on Saturday, August 4, 2018 at 1:53:32 PM

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Uploaded Crash Report ID d00c35ef7d79daf6 (Local Crash ID: e0943537-6ab1-409b-8087-c2874397e43c)

Crash report captured on Saturday, August 4, 2018 at 8:32:45 AM, uploaded on Saturday, August 4, 2018 at 8:32:50 AM

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Local Crash ID 6d6d6c37-38d4-45c2-ae9d-ed26427dc981

Crash report captured on Saturday, August 4, 2018 at 7:26:29 AM was not uploaded

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Uploaded Crash Report ID 41a5ee8a34d51076 (Local Crash ID: 481199f9-f0e7-4b6a-813b-27d600ff9b1a)

Crash report captured on Saturday, August 4, 2018 at 6:23:27 AM, uploaded on Saturday, August 4, 2018 at 6:23:33 AM

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Uploaded Crash Report ID 4c7489c063f926b6 (Local Crash ID: 945d4d8f-0008-45f4-ac6b-40a71322a76e)

Crash report captured on Friday, August 3, 2018 at 1:49:50 PM, uploaded on Friday, August 3, 2018 at 1:49:58 PM

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Uploaded Crash Report ID 6786109f1930ac20 (Local Crash ID: 878b4109-8a8e-4923-8592-cbe4c7d9be8e)

Crash report captured on Friday, August 3, 2018 at 12:17:12 PM, uploaded on Friday, August 3, 2018 at 12:17:19 PM

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Uploaded Crash Report ID bad1e5f8fc068a67 (Local Crash ID: 00fb4731-8151-45e6-8cc4-208c00c39f54)

Crash report captured on Thursday, August 2, 2018 at 1:57:38 PM, uploaded on Thursday, August 2, 2018 at 1:57:43 PM

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Uploaded Crash Report ID 77530e57086568d4 (Local Crash ID: 6fb94f59-24a6-4f93-83ae-6ff6de9dbc18)

Crash report captured on Thursday, August 2, 2018 at 1:44:53 PM, uploaded on Thursday, August 2, 2018 at 1:44:58 PM

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Local Crash ID 2c1c51e8-8247-47ad-8454-9f66ce87848a

Crash report captured on Wednesday, August 1, 2018 at 2:55:49 PM was not uploaded

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Local Crash ID 3a00367a-baa2-454a-b66c-e86b8c93158e

Crash report captured on Wednesday, August 1, 2018 at 2:41:59 PM was not uploaded

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Uploaded Crash Report ID d9fb5d992e522f29 (Local Crash ID: ced1a7dc-8bd6-460c-a801-da72e95f77f1)

Crash report captured on Wednesday, August 1, 2018 at 11:13:40 AM, uploaded on Wednesday, August 1, 2018 at 11:13:44 AM

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Local Crash ID da887bf4-63e7-419d-8f89-b578d00835ea

Crash report captured on Wednesday, August 1, 2018 at 11:04:02 AM was not uploaded

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Uploaded Crash Report ID b2e51774e7cc56f9 (Local Crash ID: c7bcb87b-b78c-4a29-87bf-bc98497b8533)

Crash report captured on Wednesday, August 1, 2018 at 11:04:00 AM, uploaded on Wednesday, August 1, 2018 at 11:04:06 AM

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Local Crash ID b15d7ee0-4b53-479f-989e-f4ebb5951498

Crash report captured on Tuesday, July 31, 2018 at 3:22:16 PM was not uploaded

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Uploaded Crash Report ID 257d5642d5d7df60 (Local Crash ID: 26c31859-fd3a-4917-9d75-c105bda21ba2)

Crash report captured on Tuesday, July 31, 2018 at 3:22:14 PM, uploaded on Tuesday, July 31, 2018 at 3:22:20 PM

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Local Crash ID 36ec3fa0-698e-458e-af6b-2aac8e478a75

Crash report captured on Tuesday, July 31, 2018 at 12:20:13 PM was not uploaded

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Uploaded Crash Report ID a544f904d5f62e01 (Local Crash ID: c335f73d-2346-4b1a-ba50-d013557d62f6)

Crash report captured on Tuesday, July 31, 2018 at 12:20:11 PM, uploaded on Tuesday, July 31, 2018 at 12:20:16 PM

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Local Crash ID 49f03a5f-5d01-4f87-b389-99c02d11c7ef

Crash report captured on Monday, July 30, 2018 at 3:11:41 PM was not uploaded


#20

yep! thanks @teddoukas - I’ll add them to the github issue from above.

Lauren