Brave wallet address case sensitive Cause Lose of Fund to End User

I Purchase BAT Token from Brave wallet using RAMP. Brave staff name ‘Jack’ agree that my fund did not reflect in my wallet and request me to bridge my Metamask wallet to Brave wallet. But the option need me to input Private seed which I am not comfortable.

Brave should have a better solution to return my fund to my wallet. Below are the different when buy token from ramp to brave wallet.

My Brave Wallet address:
0x12F4E45A10990BAd2D43456119f0A6E7D97efA95

RAMP sent fund to below Brave Wallet address.
0x12f4e45a10990bad2d43456119f0a6e7d97efa95

Just USD 10 for Bat token. For those that want to buy token with Ramp using Brave Wallet? Stop.

Do not use Brave Wallet.

Hi @maxogate, Brave doesn’t have an employee named Jack. Can you share a screenshot of your interaction and I can get to the bottom of this. Thank you.