Troubleshooting technical issues is much easier when both the user and support agent practice clear communication. For this reason, we have provided the template below for you to fill out with information about your issue. Please provide as much detail as possible so we can most efficiently resolve your problem.
Whenever I enable the brave vpn while on Wi-Fi, the vpn will not enable and also kicks me off the Wi-Fi. I have tried deleting app, removing the vpn configuration, and resetting it through the app none have worked. I pay for the subscription.
How can this issue be reproduced?
1.can be reproduced by enabling vpn through app.
My expected result is to be able to use the vpn since I pay for it:
Still does not work, as you can see it is still spinning and won’t actually enable. You can also see that there is no Wi-Fi. In the vpn picture I have to turn the connect on demand slider off to actually connect to Wi-Fi again.
@willblais what you’re experiencing is referred to by us as the “WiFi bug”. It shows in various different ways, yours appears to be quite persistent and annoying. It is a bug on Apple’s side that we can’t directly control and it is a little weird to resolve.
To start, do you also experience the same problem over your cellular connection? To test start by disabling the VPN, disabling WiFi, enabling the VPN. Does it then route internet traffic?
A good way to detect this bug is actually shown in your screenshots here. The VPN appears to be connected, but your device does not show an IP address, in the case of our servers starting with 10.xxx.xxx.xxx. Without a “virtual” IP address no traffic can be routed
In case you have more questions please feel free to open a support ticket from the VPN settings within Brave
For clarification on our end I have two more questions for you:
Did you ever try to reset the configuration from the Brave → VPN settings interface and did that change anything?
In the iOS Settings → General → VPN interface (the overview interface to see all VPN profiles) did the slider to enable/disable the VPN connection ever flicker back and forth rapidly or was it always set to connected after trying to initiate the connection in the Brave app?
This information will help us classify this bug a lot
Ok that is very frustrating. I am sorry that you are encountering this bug. May I ask you to reset the config once more and then navigate into iOS Settings → General → VPN → tap on the (i) next to the Brave VPN profile and from there delete the profile. After you have done that please force restart your device.
This may seem redundant in various ways and very annoying but unfortunately we have no reliable way to resolve this bug. The issue could be fixed by taking various steps, some customers don’t have to do all of them, some do. It is completely unpredictable from our side and very difficult to provide support for.
I apologize for the terrible experience
I have just solved the issue, I deleted an existing vpn from another app that was not enabled and had the connect on demand slider off. Once brave vpn was the only configuration on my phone the vpn worked again.
I appreciate all of the help and I hope my solution can help anyone else that struggled with this problem.