Brave update with profiles lost brave rewards!

Today my brave Browser wanted to update. so I started closing all my windows and tabs to allow it to. I got back to my last window and closed.

When I tried relaunching it wouldn’t launch

I rebooted my machine

When I launched after reboot it acted as if I had never used it before.

I restored my wallet using my phrase however I missing well over 100 Brave tokens!!

I want my tokens restored!!!

I see the notes about May 5th however whenever I collected I did not have any issues. It wasn’t till today I did.

I would love to verify my account however uphold does not support my area yet!! What other options to I have to move my token out when I earn it?

I think the issue has to do with the new profile feature. It basically nuked my old default profile and created a new one.
All my bookmarks are now gone to!

How will i be able to fix this?!

Description of the issue:
How can this issue be reproduced?

Expected result:

**Brave Version( check About Brave): Version 1.8.95 Chromium: 81.0.4044.138 (Official Build) (64-bit)

Additional Information:

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Can you make sure you have not created a new browser profile – orange box?

profile

I believe it already did…

image

looks like I have a profile 1 as well which looks to have all my bookmarks etc however my BAT is still way off.

So @pjman7, you got your old data back right? But still not received your ads payout? It’s still processing, I believe. See May 5th Ads Reward Claim Errors

is it safe to click restore?

and then just make sure not to hit claim my Rewards until stuff is fixed?

I had alot of BAT i just hope i didnt do anything to prevent it from being restored.

did you see my last question? about the screenshot? is it safe to click restore pages?

Has anything changed about recovering BAT? I am still missing a lot.

Yes. Because it’s asking about restoring your tabs from previous session. Not related with Rewards.

can I use my seed to restore the BAT wallet to that account? will all my BAT be there if I restore to that account?

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Here is my restored profile with my bookmarks. basically what was somehow magically recovered…

However its not showing all my history its only showing since February Ive been using Brave since last year at least since July even sooner! However my balance still isnt right.


On average I have had like 15 BAT a month If I used Brave for 1 year that comes to 180! far short of the 66.5 its showing.

Before my old profile showed up with my bookmarks I created a new profile and use the seed to restore the wallet. That rewards browser only shows 36.8.

What can I do to fix this or what needs to happen?

I find it really weird that 2 different accounts with the same seed are showing 2 different balances both of which are wrong. :frowning:

@pjman7, if you aren’t Uphold verified, you won’t be able to withdraw ANY BAT.

Also, the backup/recovery system does not back up BAT grants, so this is why your balance dropped when you restored.

I am still missing a ton of BAT I highly doubt I would have had over 100 BAT in Grants. So your telling me I have lost BAT i earned getting advertised to for the past year!? As far as Uphold goes get another verification partner other than uphold get coinbase or something. It’s not possible to verify using uphold because of my residency. which is BS because the only reason I lost it is because my browser evidently upgraded. that is complete crap especially considering I can’t even use a service to withdrawal or else I would after every month. then this wouldn’t have been an issue

I am still missing a ton of BAT I highly doubt I would have had over 100 BAT in Grants. So your telling me I have lost BAT i earned getting advertised to for the past year!? As far as Uphold goes get another verification partner other than uphold get coinbase or something. It’s not possible to verify using uphold because of my residency. which is BS because the only reason I lost it is because my browser evidently upgraded. that is complete crap especially considering I can’t even use a service to withdrawal or else I would after every month. then this wouldn’t have been an issue

Hi there – how much BAT do you estimate you lost?

If you open up Brave and type brave://rewards-internals into the address bar, there will be a wallet info page. Please send me all of the information there in a direct message. DON’T POST IT PUBLICLY :slight_smile:

did I send you a pm?

i want to make sure only you will see it

did you receive my PM? before I send you the information you requested

@pjman7,
Would you mind sending the information to me rather than to Asad? I’ll make sure this all gets sorted.

Hi @Mattches, I’m having the same problem as pjman7 – my browser was having issues, but when I resolved those the Brave wallet that got imported with my recovery key was 100 BAT smaller and I had lost almost 6 months of accumulated reward payouts. Would you mind taking a look-see over my info if I PM you my rewards-internals too? Thank you so much!

@alterquin,
Sure – send me that information and I’d be happy to take a look.

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