Brave Rewards server is not responding (Lost wallet)

Brave Rewards Rewards Support
1

Description of the issue:
After creating and verifying a new Uphold account, my Brave Rewards are giving error “The Brave Rewards server is not responding. We will fix this as soon as possible.” Unable to locate BAT in my wallet through any means (Brave Rewards through menu, Brave Rewards through URL, or Uphold)

Steps to Reproduce (add as many as necessary): 1. 2. 3.
Closed browser and reopened.
Restarted PC
Attempted to connect through URL (Gives message “Your wallet is verified! Congrats! Your Uphold wallet was successfully verified and ready to add and withdraw funds”

Actual Result (gifs and screenshots are welcome!):
image

Expected result:
Re-establish BAT wallet

Reproduces how often:
Everytime browser is in use

Operating System and Brave Version(See the About Brave page in the main menu):
Windows 10 Build 1909
Brave Version 1.9.38

Additional Information:

image

2

Can you reconnect your Uphold account via BAT triangle icon at URL bar? There you’ll find the disconnect button and try to reconnect.

Thanks

1 Like
3

I just did that. Now when I go to brave://rewards/ and his refresh, it flashes my correct amount of BAT for maybe 1/2 second and then shows the same error.

Any thoughts?

4

Wasn’t working yesterday, but that seemed to do the trick because its working now.

Thank you.

1 Like
5

Thanks for the confirmation @Goosecrosby.

Closing this thread for now. Feel free to open a new thread if you have any issue/question.

Thanks for using Brave.