Currently, Brave-Uphold verification is paused. Link to support staff notice below. The notice is pinned in the Brave Rewards category. You may want to track that topic for updates.
This error may be a glitch, especially if Brave-Uphold integration is being reworked. Since Brave-Uphold connections are currently paused, there is really no way to troubleshoot or tell why you might be receiving this message. You can always try, something may work. Quoting part of a post I made in another topic before the pause was implemented(Unable to verify wallet due to device limit reached error ).
At one time there was a 4 Rewards wallet cap. That cap was removed in May of this year: Device Linking Limits Brave Rewards has been Removed However, I think there is still a cap. I think it is 15 but not sure about that number. The number is not officially stated but from other community member posts and experience, the cap appears to be 15 Rewards wallets. This cap is probably in place for fraud prevention. If you have connected 15 unique wallet ids to your custodian provider, that is probably why you are seeing that message.
If the above does not apply, the error may be a glitch. You can try the following.
- Make sure Brave and your OS are updated to the latest versions.
- Clear history/cache for all time, exit, and restart the browser.
- Disconnect and reconnect to your custodial provider. Might try browser exit and restart in between if just disconnect/reconnecting doesn’t work.
You could also try reinstalling Brave from the installer. Your Brave data should not be impacted but you should probably back-up your Brave-Browser folder just in case a problem occurs and you need to restore your data.
If you think you may have linked over 15 wallet ids to your account, then you should submit a request to Brave support for help using the form linked below. Otherwise, you will probably have to wait until Brave-Uphold connections are restored to see if the message auto-corrects. You could still submit a request but Brave support may not be able to address any issues relating to Brave-Uphold connections until the pause is rescinded and connections are reinstated.