Brave rewards lost upon verification

I seem to have lost my brave rewards upon verifying and connecting uphold.

I bought a new phone and thought to connect and transfer i would finally complete the kyc with uphold on my old phone, then login on my new one.

So with my old phone with brave rewards balance i logged in, verified and connected my uphold wallet.

Similarly, i logged in on my new phone.
Both now show balance of 0.

Brave://rewards-internals states the following in the event log to the value of my lost balance:


Your help is greatly appreciated.

What Operating System and Brave version are you using (Menu --> About Brave)?
Brave 1.48.160, Chromoum 110.0.5481.77

Is your Brave Rewards Profile currently verified? (yes/no)

What date did you connect a your Brave Rewards Profile?

Have you been able to successfully receive payments in the past?
Rewards, yes for a couple years or so

Are you using a VPN? (yes/no)

Are you in a supported region ?

it can take a day or two for the transfer to complete when first connecting to a custodial account. if it has been longer than that you should probably file a ticket here:


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