Brave Rewards Losing constantly

Troubleshooting technical issues is much easier when both the user and support agent practice clear communication. For this reason, we have provided the template below for you to fill out with information about your issue. Please provide as much detail as possible so we can most efficiently resolve your problem.


Description of the issue:
It has been going on for last one month from june 9 2020. I had 4.3 BAT on June 9 2020. After that i receive more than 100ads. But ad notifications received in the month always resets back to zero. Estimated pending rewards increases with ads, but eventually returns to 4.3 BAT. I even tried resetting the whole phone and lost that 4.3BAT. started again, now it is again reached 4.3 BAT and same thing is happening. Yesterday i had 5.3 BAT as shown in the image below.

Now it is again changed to 4.3 BAT.

I have lost a lot of BAT (more than 20) this month. It is very disappointing.

How can this issue be reproduced?

  1. It is happening constantly

Expected result:

Brave Version( check About Brave):

Brave version 1.10.99

Mobile Device details

Device ; Redmi note 7
Android version 10.
June security patch.

Additional Information:

Thank you for reporting! Please DM with the following information:

  • Copy/paste your Wallet ID (found on brave://rewards-internals)
  • Your OS and Brave version (first three lines in brave://version)
  • A screenshot of your Rewards panel in Settings --> Brave Rewards.

This will help to speed up the troubleshooting. Thank you in advance!

Steven’s is asking you to send the information via DM (PM) @skvyshak . Click Steven username > Message .

1 Like

I sent you the details yesterday via message.