Brave Rewards is inconsistent and unreliable!

Briefly describe your issue:

Brave rewards has NEVER consistently worked correctly. I brought this up before and got no response. I brought it up again the other day in another thread and finally got a response from a community member but NOT from Brave. I have NEVER had an issue with being presented ads, I get ads all the time. The problem is being credited with viewing the ads. I am currently getting no credit even though I am still presented with the same number of ads.

I also have an issue with the payout when it is working. I have on multiple occasions, come back in to Brave only to find my awards amount has decreased from the day before. Decreases as much as 1+ bat. I have also had issues with the amount paid out not being the same as the amount earned. Because of this, I am unwilling to tip or certainly not consistently contribute to others when Brave doesn’t pay me consistently and accurately.

I was told it would be a good idea to DM @steeven and @Mattches so I am adding you in here. Hopefully this is correct @Saoiray. :slight_smile:

What Operating System and Brave version are you using (Menu --> About Brave)?

I am using Windows 11. I always keep all software up to date. Brave
Version 1.36.112 Chromium: 99.0.4844.51 (Official Build) (64-bit)

Is your browser wallet currently verified? (yes/no) Yes

What date did you verify your wallet? Over 2 years ago

Have you been able to successfully receive payments in the past? Yes

Are you using a VPN? (yes/no) No

Are you in a supported region (see here for list of supported regions)? Yes, USA, Texas

Does your device pass the SafteyNet check (Android only)? I am on a PC, not mobile though I do use Brave on my mobile which I get no credit for.

Have you manually turned off Auto-contribute on all of your devices linked to Uphold?? YES! See comment above.

Can you please tell me what type of ads are you seeing that you believe you’re not being credited for?

This is likely explained by unreconciled earnings; It basically means that you earned from it, but the ads aren’t reconciled by the time the payment period starts. So for example, if you earn .05 BAT at the end of the payment period, that BAT may take a couple days to be reconciled (maybe “processed” is an easier to understand term) — which means it doesn’t actually count towards what you earned this month and you’ll instead earn it next month.

So the estimated earnings you’re seeing up until this point have included these BAT that were not yet reconciled — so when your final payout balance for the month is calculated, its a mismatch between what was estimated and what is actually earned. The issue I linked to above resolves this, such that it only shows fully “processed” ads/BAT.

That explains a lot. That would be a great FAQ. :slight_smile:

I’m actually working on several updates to the Help Center and Rewards FAQ for next week :slight_smile:

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in fact, these last few months (January and February, especially) the payment processing has been disastrous… on many occasions, they marked the payments as completed and in fact it was not! if you really read the forum, you will see that many users had this problem… and unfortunately this month’s payment, apparently the same thing will happen… Accept my comment as a constructive criticism to improve and not as an attack… Greetings

What about fixing bugs so people aren’t led to believe they’ll get twice as much as they are promised?