Troubleshooting technical issues is much easier when both the user and support agent practice clear communication. For this reason, we have provided the template below for you to fill out with information about your issue. Please provide as much detail as possible so we can most efficiently resolve your problem.
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Description of the issue:
First off, I have to tell your team that I absolutely LOVE Brave browser and I’ve been recommending it to everyone I know for a while now. My main concern right now though is that my Brave Rewards balance doesn’t match my Uphold account balance. It’s been like this for a while now and I don’t know why nor can I find any help article’s on this issue besides the bug fix article. Thank you for any help clearing up this situation and please keep doing a fantastic job with the browser, I literally depend on its security every day!
How can this issue be reproduced?
- I can screensnip my Brave Rewards Balance
- I can screensnip my Uphold Account Info
- I can email you these things if it’s easier.
Expected result:
My expected result is that my Brave Rewards balance match my connected and verified wallet balance on Uphold.
Brave Version( check About Brave):
Version 1.11.97 Chromium: 84.0.4147.89 (Official Build) (64-bit)
Additional Information: