Briefly describe your issue:
My Brave Rewards profile is flagged. Last time I received BATs was april 4th, which means so far I missed 4 months. Hence, I don’t believe in that part of the error message anymore and came here instead:
No action is required on your part. Your Brave Rewards profile will be automatically reevaluated on a regular basis to determine when (or if) the flag can be removed. Please try again every so often to see if the flag has been removed.
The only reason I could think I could trigger any form of “suspicious activity” check is that I use a VPN. But it’s not a new and niche technology nobody uses, security checks shouldn’t lock out people for that, right?
Or that I moved continents. But it wasn’t the first time and it didn’t cause any issues before.
What Operating System and Brave version are you using (
Menu --> About Brave)?
Is your Brave Rewards Profile currently verified? (yes/no)
Yes i guess?
What date did you connect a your Brave Rewards Profile?
Today, and about every month before that.
Have you been able to successfully receive payments in the past?
Not since april 4th.
Are you using a VPN? (yes/no)
Are you in a supported region (see here for list of supported regions)?
Yes both before and after moving continents.
Does your device pass the SafteyNet check (Android only)?
Have you manually turned off Auto-contribute on all of your devices?
Yeah, that’s been brought up a few times. They do swear that there are accounts that automatically get handled, but it does seem like overall you need to create a support ticket if you want it to be resolved in a timely manner.
That said, you’ll need to create a Rewards Support Ticket at https://support.brave.com/hc/en-us/requests/new?ticket_form_id=360001302431 so Brave can have all the necessary information from you and they can investigate.
No, VPN alone is not enough to get you flagged. In the past it was known to be a contributing factor, only because they didn’t “lock you in” under any particular country. So we had people from unsupported countries or in places with few ad campaigns who were trying to bluff the system to get it to show ads from USA or other countries with many ad campaigns. Falsifying information and trying to bypass regional restrictions is a direct violation of Terms.
But this is becoming less of an issue now. Not to say it still doesn’t play a part, but overall it’s still suggested if you use a VPN that you should have it using nodes in your country/region.
This also could be a contributing factor, especially if you never updated all of your information with Uphold/Gemini. Much for the same as I mentioned above. If it’s constantly seeing IP address for one country and showing you ads there, but you’ve selected a different country and/or have a passport for another country, it can be a bit “weird” or “suspicious.”
But antifraud team says there’s a lot more to it. And while these are minor things that can contribute, it’s never enough to directly flag anyone itself.
Thanks for the details. I just sent a ticket, hope it goes well.
I also hope it’s not going to happen again every time I move country, it might happen a few times for my work.
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