After installing Brave on a fresh Windows 10 Pro installation, it works fine - until I restart the computer. After that, launching Brave only generates a .DMP file in the crash reports folder (AppData\Local…\User Data), but will not actually launch.
@mirghon ,
REVISED:
Hang on to that .DMP file. Possibly you will be asked by @Mattches (member of Brave Support) , to send that .DMP file to him via a DM (direct message).
I am not certain if such a file, would include some of your personal info, and thus, the DM . . . instead of posting it, here . . . though it might help to post non-personall findings, here, if you wish.
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Meanwhile . . . you did not use the Report Template that helps Brave Support to assess an issue, so I have filled in your info that you originally stated:
Description of the issue:
After installing Brave on a fresh Windows 10 Pro installation, it works fine - until I restart the computer. After that, launching Brave only generates a .DMP file in the crash reports folder (AppData\Local…\User Data)
Steps to Reproduce (add as many as necessary):
See description of the issue.
Actual Result (gifs and screenshots are welcome!):
After the Restart of Windows 10 Pro, and launching Brave Browser, the browser will actually not launch of fail to launch properly, and generates a .DMP file in the crash reports folder (AppData\Local…\User Data).
Expected Result:
Successful launch of Brave Browser, after Restarting my Windows OS 10 Pro machine.
Reproduces how often:
Always
Brave Version (See the About Brave page in the main menu):
( ? - Because you might not be able to gather the version number. )
Additional information:
I’m using Windows 10 Pro on a desktop computer.
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You might add more info in a reply, or edit your Original Post.
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PS.
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PS.
Please, every day, before (and / or after) you work at your Windows OS machine, create a System Restore Point. Edit its name, to include the date at the beginning of the name (Egs. 20220221_Mon_SysRstrPt_etc) . . . so you can find the specific Restore Point that you later, suddenly need.
@mirghon,
How long was Brave working before this issue occurred? While it was working did you install any browser extensions? Additionally, since it is a relatively new installation, while it may seem simple have you tried uninstalling/reinstalling the browser?
yeah, that was the first thing i did when it wouldnt start the next day.
the only reason i posted here in the first place is that, the next day, the exact same thing happened.
the first time, I had imported bookmarks and saved password from my previous brave installation - the 2nd time, I simply deleted the complete profile folder in appdata after uninstalling, then downloaded it freshly. I did not even install any extensions.
Tbf, I could try to reinstall it a 3rd time . But I doubt it will be any different.
Not entirely sure what would be causing this. I’m going to ask a couple of team members about it. In the meantime, I am curious to know if you get the same results when downloading/using the Beta build of the browser (note that downloading/installing/running the Beta version will not overwrite any of your existing Brave data)?
alright brave has been working 2 days, now it’s the same again. can i send you my DMPs?
Edit: when making multiple start attempts in a row, the report files differ in size, which is also sleightly weird.
Update: Today it launches again. Wow.
As asked previously — can you please tell me whether or not the Beta build of the browser exhibits the same behavior?
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