Support posted information on the April 2021 payout process thread, @GrunclePug, in the case of some issue, and I think you’ll meet the checklist. Please have a read here…
…the checklist is the first half, and the second half has instructions on what information you need to include in your DM to steeven.
This is not an immediate process, so you’ll have to be patient. If some time has passed and you would like to check in on the status, please use the same DM thread with steeven - sending multiple DMs can slow down the support process of everyone.
Good luck 