Brave keeps shutting down!


#1

Since the last update Brave keeps shutting down for no apparent reason. It is always the slowest browser to start up, I use both Chrome and Firefox as well.

I have tabs open which on restart may need logging into but when I do so Brave closes. The same applies if I minimize the browser. It shuts down and I have to restart it again.

This has only happened since the last update was applied.

I am using Windows 10 on a laptop if that helps.

Brave 0.23.77
V8 6.8.275.24
rev 0125b5f
Muon 8.0.6
OS Release 10.0.17134

5. Help us help you. This is how we expect you to write a post:

  • A. Make a meaningful title. “Clicking on the Done button 3 times crashes Brave” is much better than “Brave suddenly crashed”.
  • B. A screenshot or recording of the issue (Licecap is totally free to use http://www.cockos.com/licecap/)
  • C. A listing of:
    • i. Your Operating System and version (Mac 10.11.x, Windows 7/8/10, Linux distribution, iOS 9/10, Android)
    • ii. Your Brave Version. (Desktop users please copy info from about:brave using the clipboard if possible)
  • D. Detailed step-by-step instructions of how you came across the issue.
    Example:
    • i. I downloaded and installed Brave.
    • ii. I created a bookmark and clicked the ‘Done’ button three times.
    • iii. Brave suddenly quit and my bookmark was not created.
  • E. Count to 20 and re-read your post. Could someone take offense at your post? Could you say something a bit more clearly?

#2

Hello @adrian29630

Sorry to hear about this. Can you please navigate to chrome://crashes and grab the latest Uploaded Crash Report Ids? They’ll be near the top of the list.

Thanks,
Lauren


#3

Hi Lauren

These are the top ones. There are 19 in total but it seems I am limited in the number I can send.

Local Crash ID 07cc3535-6710-413e-95cc-8e14a357a7cf

Crash report captured on Sunday, August 5, 2018 at 11:42:19 AM was not uploaded

Send now

Uploaded Crash Report ID 1c0d008828f1d7cb (Local Crash ID: f107f0fb-fcc8-4af3-acc4-525fcafe209c)

Crash report captured on Saturday, August 4, 2018 at 9:39:42 PM, uploaded on Saturday, August 4, 2018 at 9:39:49 PM

Provide additional details

Uploaded Crash Report ID f979850c6a943b53 (Local Crash ID: d15ef807-90f4-46cb-aa18-16be1c0f95f3)

Crash report captured on Saturday, August 4, 2018 at 9:30:17 PM, uploaded on Saturday, August 4, 2018 at 9:30:25 PM

Provide additional details

Uploaded Crash Report ID d8f9d26f08726d6b (Local Crash ID: 9a65aa49-f1b8-40c1-9f36-8027d3b32e24)

Crash report captured on Saturday, August 4, 2018 at 9:07:35 PM, uploaded on Saturday, August 4, 2018 at 9:07:41 PM

Provide additional details


#4

Thanks @adrian29630 - I have shared these with the team. We will report back once we have additional information.

Thanks,
Lauren


#5

My Brave browser keeps shutting down as I click on any part on the page.
I can not work with this so I must return to firefox. It is a shame that you can not fix this problem as I like Brave browser but just too many problems.


#6

Hi @OldRowdy

Are you able to open chrome://crashes and copy/paste the Uploaded Crash Report IDs here? (not local crash report IDs)

Thanks,
Lauren


#7

I got this email which looks like it should not have been sent to me although it appears to be a similar situation.

Uploaded Crash Report ID 1c0d008828f1d7cb (Local Crash ID: f107f0fb-fcc8-4af3-acc4-525fcafe209c)

Crash report captured on Saturday, August 4, 2018 at 9:39:42 PM, uploaded on Saturday, August 4, 2018 at 9:39:49 PM

Provide additional details

Uploaded Crash Report ID f979850c6a943b53 (Local Crash ID: d15ef807-90f4-46cb-aa18-16be1c0f95f3)

Crash report captured on Saturday, August 4, 2018 at 9:30:17 PM, uploaded on Saturday, August 4, 2018 at 9:30:25 PM

Provide additional details

Uploaded Crash Report ID d8f9d26f08726d6b (Local Crash ID: 9a65aa49-f1b8-40c1-9f36-8027d3b32e24)

Crash report captured on Saturday, August 4, 2018 at 9:07:35 PM, uploaded on Saturday, August 4, 2018 at 9:07:41 PM

Provide additional details

Uploaded Crash Report ID a9193b70374c9bb6 (Local Crash ID: 9dffb243-a674-439a-b4b1-0a7be1bcb339)

Crash report captured on Saturday, August 4, 2018 at 2:16:12 PM, uploaded on Saturday, August 4, 2018 at 2:16:23 PM

Provide additional details


#8

No and its still crashing.


#9

Since last update Brave keeps shutting down! Lot´s of times… What a big disapointment.


#10

Erros

Falhas (28)

ID do relatório de falhas carregado f7859e6a464517f2 (ID de falha de sistema local: 599062a2-ebbc-4303-9059-abbd34421c08)

Relatório de falhas capturado no(a) terça-feira, 7 de agosto de 2018 às 20:48:45 e carregado no(a) terça-feira, 7 de agosto de 2018 às 20:48:49

ID do relatório de falhas carregado 5ed124ed64fb29d3 (ID de falha de sistema local: 88625e49-f282-4610-9e83-738d378e79d9)

Relatório de falhas capturado no(a) terça-feira, 7 de agosto de 2018 às 20:43:41 e carregado no(a) terça-feira, 7 de agosto de 2018 às 20:43:44

ID do relatório de falhas carregado d1069929eb3acb35 (ID de falha de sistema local: 7ae860ff-f135-4dbc-ac85-64e4a24d090d)

Relatório de falhas capturado no(a) terça-feira, 7 de agosto de 2018 às 19:53:50 e carregado no(a) terça-feira, 7 de agosto de 2018 às 19:53:53

ID de falha local 5bc21eeb-2218-4333-abf9-4ed2101a3500


#11

Thanks for posting those @paulonuvem - Development is using the uploaded crash report IDs to investigate this issue.

Best,
Lauren


#12

Today: 11 crashes; 28 since july 31

Meanwhile: 4 more crashes (8th july)

Meanwhile: 2 more crashes (9th july)


#14

ID do relatório de falhas carregado b7c2b49d4d04f55d (ID de falha de sistema local: 2cb24e2f-a38f-4889-888b-aaef3ace1902)

Relatório de falhas capturado no(a) terça-feira, 7 de agosto de 2018 às 21:41:36 e carregado no(a) terça-feira, 7 de agosto de 2018 às 21:41:38

ID de falha local f5d7924f-bbab-4577-8f21-36ec339a3223

O relatório de falhas capturado terça-feira, 7 de agosto de 2018 às 21:28:52 não foi carregado

ID do relatório de falhas carregado a1c70120c1f7a3aa (ID de falha de sistema local: c0beb98f-3679-4b70-ab34-57c3296d4967)

Relatório de falhas capturado no(a) terça-feira, 7 de agosto de 2018 às 21:23:51 e carregado no(a) terça-feira, 7 de agosto de 2018 às 21:23:56


#15

It seems to be working OK now…Thank You.


#16

@OldRowdy did you update your version?


#17

No I did not do update. It has started to crash again.
I hope you can fix it as it can not be used while it does this.
Many Thanks.


#18

Exact same thing happens to me too on the latest version too. On two seperate computers. One is running Windows 10 Pro on an old laptop and another on my desktop running Windows 10 Home. It just closes, out of the blue, for no apparent reason.

My crash reports auto upload, so you should already have them.


#19

We believe we’ve identified the root cause of the issue and are tracking it here:

We’re working on getting a release with a fix out ASAP.

Thanks,
Lauren


#20

Useless trying to use Brave. I understand you are trying very hard to fix this problem
but still crashing. Regards


#21

Hi all,

Thanks for reporting this issue- I believe we have found and fixed the root cause that folks have reported. I have gone through a great deal of crash dumps and all of them had the same problem: a crash while discarding a tab

Please take a minute to relaunch Brave and check for updates. Once the new version is downloaded and you’re prompted to relaunch/update, you should be in great shape

Please let us know how this works :smile:
Brian