Troubleshooting technical issues is much easier when both the user and support agent practice clear communication. For this reason, we have provided the template below for you to fill out with information about your issue. Please provide as much detail as possible so we can most efficiently resolve your problem.
Description of the issue:
After a few months the BAT is staying on the browser and not paying into my upload wallet, just keeps pushing the payout date back another month.
How can this issue be reproduced?
1.how can this issue be reproduced??? Brave reproduces the issue every month by not paying my BAT to me.
2.
3.
Expected result:
BAT into my wallet, nothing complicated
Brave Version( check About Brave):
Latest
Mobile Device details
Google Pixel 2 XL
Additional Information:
It’s getting ridiculous, last month I raised the same issue and was told that there are lots of transactions etc, the payment will come through etc.
I am having wallet as verified and BAT in wallet shows 26.5 bat but it is not getting reflected in my uphold account can you please sort this issue at earliest
Thanks for writing in @Pebblemaimer. Payments are currently still processing. Please see this thread for updates - October Brave Ads Payout Status. Message me on Thursday if you have still not received your payment. Thank you.
I had the same thing said to me in September by someone else on this board, payments are being processed etc. But they weren’t, the payment date arrives and then is pushed back a month.
@Pebblemaimer,
We understand the frustration – would you mind sharing with us the amount of earnings you (if everything works) should be receiving this payout?
Its not the money, it’s the annoyance of it not working for a few months and the lack of confidence in the platform that is building up. I am starting to worry about having my uphold wallet linked to brave as it is appearing inefficient and dishonest.
I loved the concept which is why I got on board early, recommended it to loads of people and signed them up, but I am fast losing confidence as the moths roll by.
@Pebblemaimer,
Thank you for the information.
As @steeven mentions, payouts are still processing. If you find that you still do not receive your payout, please DM @steeven and myself (@Mattches) personally and I will take a deeper look into your situation.
If it comes to that, DM us with:
Copy/paste your Wallet ID (found on brave://rewards-internals )
Your OS and Brave version (first three lines in brave://version )
A screenshot of your Rewards panel in Settings --> Brave Rewards .
Thanks for the reply, how long would you think is reasonable to wait before contacting you? It was the same story last month and I thought I’d just let it drift into the new date that it gave me in October. Now that it still hasn’t materialised I have contacted you again and I am pretty certain that the same thing will happen again.
Unfortunately I am not going to pursue such a small amount of money, it’s not worth the time. Such a shame as I love the concept of brave and BAT is a token with a future I believe. But I’ll be closing everything down instead if the payment is withheld this month, this will be easier, less time consuming and as I said I am starting to worry about the security of my uphold wallet as a result of it being connected to brave.
Thanks for your help, I hope this situation is rectified.
I am a full time day trader and HODLer of crypto currencies for 5+ years and uphold is my hot wallet of choice.
I am becoming increasingly concerned about the honesty and credibility of Brave as a whole and it is the only external site/company directly linked to my uphold wallet, I keep everything else completely unconnected from this wallet with the exception of Brave.
The BAT “received” from Brave is not the main reason I have uphold, but it’s causing me the most concern and the most effort for the least amount of return, by far.
If it was all working seamlessly, or even with minimal delay, the reasons for keeping it connected would outweigh my concerns. As it stands, I’m struggling to find a single reason to keep using the browser.
Sorry if this sounds negative, it’s not about the money, but this is crypto, on a blockchain, it should be an absolute piece of cake, not a headache.
@Pebblemaimer,
Why don’t you go ahead and DM us that information mentioned above now and I’ll see if i can get a Rewards team member to investigate. I understand your concern and appreciate your patience.
I do really appreciate your help today, and I am sorry if I have come across as negative, believe me I’d be much happier if this all just worked, as I am sure you would too
I am going to let nature take its course here, by allowing the efficiency and reliability of the payments mechanism (or otherwise) under normal circumstances to make my decision to continue using the browser for me.
Sincere thanks for your help and responses in this matter.
