OK so, Welcome to the site, but please for future reference share more information so support has more information to work with and cancel things out 
Good luck with your problem
- I’d encourage you to read the info under the PINNED note here:
- I’d encourage you to fill out this form:
Troubleshooting technical issues is much easier when both the user and support agent practice clear communication. For this reason, we have provided the template below for you to fill out with information about your issue. Please provide as much detail as possible so we can most efficiently resolve your problem.
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