I was using brave for almost a year, during that time I lost BAT at least 3 times.
On last time that I lost BAT I decided to open a topic here in this forum, I opened it on April 14th.
I gave all the requested information and nothing was solved and the topic set as unlisted.
I know software has bugs, but brave has a lot, and when those bugs occur brave support is not helpful.
People get their topics ignored, unlisted or closed. When they are lucky they receive a reply with “send me the details by DM” and then that DM gets ignored.
I think the idea behind brave is nice but not that well executed.
Today i also get lost 28 BAT and no response from community support.Brave has no email and only method for rising issue is this but they are not helping.
i am in the same boat with you each time i try to recover the wallet the claimed bat is gone but the unclaimed is still there so there are issue related to the wallet and i hope they figure out the issue soon and have a nice day
Hi @Mandrake6 - thank your for taking the time to write in (again). I assure you that we are here to help. We are a tiny team supporting a user base of 15 million +. I’d like to help sold your issue. Do you have a link handy to your original report and I can review from there. Thank you.
I agree. My support experience has definitely been less-than-satisfactory. I lost a bit over 20 USD in BAT recently and it sucks that posting to the forums is the only way to get support. No phone number or email address that I can find and their actual support website only has FAQ and such and will direct you to the forums.
@steeven sure I know how it is with working in a “small team” as I’ve worked for a £70m annual revenue e-commerce business as a sole developer for like 1.5 year
Thank you all for your patience. We have been experiencing issues with the forum the past 8 days and have just updated. I assure you that we are here to help. If you have sent a DM with your info, please bump the DM and I will answer it as quickly as I’m able.
@Mandrake6 - Please DM with the following information:
Copy/paste your Wallet ID (found on brave://rewards-internals)
I will resolve your issue. Thank you again for bearing with us.
Yea I’ve lost bat 4times. Easily over $50. The last one was $30 alone. I don’t see why they can’t get on it and provide a backup for us. I’ve also lost bookmarks and passwords. I mean c’mon, 15 million user base and you can’t figure out how to create a backup for your users? It should be #1 on you list a long time ago. If you can’t do it, out source it and have another company do it for you.
P.S. - Obtaing BAT is the #1 function of the Brave browser (along with privacy).
Your #1 issue that I see on this forum is pertaining to losing BAT. Why would you not fix your #1 issue that users have been having for a long time?
