Troubleshooting technical issues is much easier when both the user and support agent practice clear communication. For this reason, we have provided the template below for you to fill out with information about your issue. Please provide as much detail as possible so we can most efficiently resolve your problem.
Description of the issue:
Blurry video playback on Facebook, including Reels and standard video posts, within the Brave browser on iOS and Android. Videos appear pixelated or at a lower resolution than expected, even with a strong internet connection.
How can this issue be reproduced?
- Ensure a stable and fast internet connection using 5GHz Wi-Fi with a full signal strength (e.g., as tested: Download Speed: 309 Mbps, Upload Speed: 518 Mbps, Ping: 4 ms). The mobile device is positioned close to the Wi-Fi access point. No VPN is used.
- Open the Brave browser (version 1.73.104) on an iOS or Android device.
- Navigate to Facebook (www.facebook.com).
- Play any video, including Reels or standard video posts. Observe the video quality.
Expected result:
ideos should play in high definition (HD) or at the highest available quality based on the source video’s resolution and the user’s internet connection, comparable to other browsers or the native Facebook app.
Brave Version( check About Brave):
Brave Version: 1.73.104
Mobile Device details
tecno camon 20s pro 5g and Iphone 11 Pro Max
Additional Information:
When testing this issue, I ensure that only the Brave browser is running. All other applications are closed, and I’ve confirmed that no downloads are pending or active in the background. Additionally, no music or other audio is playing. My internet connection provides excellent performance, with videos playing at high quality and optimal resolution on my computer connected to the same network. I began experiencing this problem last year and would be very grateful if a solution could be found. Thank you for your time and consideration.