Brave does not start anymore / double installation

Description of the issue:
When I click on the Brave icon it try to start (icon at the top of the screen is rolling) but after a few second it stops and no browser open.
After a PC restart the problem is still the same.

Thinking that the last install might had a problem I’ve tried to install Brave again following the command line as shown on brave.com website.
But now the problem is worse because I now have a second install, instead of overwriting the old install it has created a new one with a second icon :frowning:

My biggest problem is that on the original Brave install I do have all my favorite and important extensions like various wallets.

So I just would like to recover the initial Brave installation. But I have no idea what I can do.
Thanks for your help.

Brave Version
Is impossible to check because it does not open but it must be one of the last one

Ubuntu 22.04.2 LTS

Thanks to Stacer I could remove this newly second install of Brave, which was a Package install and not a Snap Package. So now I’m back with only the original Snap package install of Brave, which does not start and need to be repaired.

Hello,
Thank you for reaching out and for the update, glad we were able to get that one uninstalled.

To clarify, you’re not seeing any error or crash messages appear when you try to start the browser? It just sits there? Do you remember how long ago this started?

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Hi,
No, I dont’ see any error or crash messages at any time. Exactly, it just try to start and then stops and the browser windows don’t even open. The only reaction is the icon moving.
It was working fine the last time I used it, something like one or two days ago.

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Similar thing here… Suddenly and out of the blue yesterday, I could not open Brave. It kind of opens but only when you hover over the icon in the Taskbar. IE: It shows a video I was watching on YT. It even plays the video and I can hear and see it in ‘mini form’. However, it does not respond when I right click there and click the option to ‘maximise’. It does nothing. Any ideas? Thanks. (I’ve re-booted several times, no difference). Also, other browsers work just fine. I want my Brave back! (Pray)

@lockingliberty,
Did you also install Brave via snap?

It looks like we’re seeing some issues with Brave snap packages right now — asking our Linux team about it right now and will return when I have some more information.

Thank you

@Mattches No, not Snap. I’ve been using Brave for ages now… Years… This issue is new and only had this once. Yesterday. Still can’t open it properly. I’m using a laptop. Windows.

@lockingliberty,
Can you please open your own separate thread here so we can keep these two issues separate as they are likely not related?

Thank you

@Pascal737

Are you able to try and start brave from a terminal window to see if there are any error messages displayed there?

Also useful would be to get the messages you see on the terminal when you type these three commands:

  • lsb_release -a
  • uname -a
  • snap list | grep brave

Yes sure !

If I type “brave” in the terminal this comes out: “Content snap command-chain for /snap/brave/216/gnome-platform/command-chain/desktop-launch not found: ensure slot is connected”

Then, for the three commands:

No LSB modules are available.
Distributor ID: Ubuntu
Description: Ubuntu 22.04.2 LTS
Release: 22.04
Codename: jammy

Linux 3410 5.19.0-35-generic #36~22.04.1-Ubuntu SMP PREEMPT_DYNAMIC Fri Feb 17 15:17:25 UTC 2 x86_64 x86_64 x86_64 GNU/Linux

brave 1.49.120 216 latest/stable brave -

Content snap command-chain for /snap/brave/216/gnome-platform/command-chain/desktop-launch not found: ensure slot is connected

Interesting. Something is wrong with the snap installation. Try this to remove and then reinstall it:

sudo snap remove brave
sudo snap install brave

Then try launching brave again from the terminal.

So far I haven’t chosen that easy way of uninstall and reinstall because I was afraid this operation would make me loose all my bookmarks, settings, extensions and particularly the 3 wallets.
Will it be the case ? Will everything be gone ? And if yes, is there a way to backup a file somewhere in order not to loose those precious informations before doing the uninstall ?

Will it be the case ? Will everything be gone ? And if yes, is there a way to backup a file somewhere in order not to loose those precious informations before doing the uninstall ?

Since you mention wallet, I would say that you should not do anything until you’ve saved the recovery phrase(s) to a piece of paper. A crypto wallet is 100% non-recoverable if you lose it and so having it in front of you if a very good thing, even if you think you have electronic backups or you’re doing a non-destructive operation.

Once you have Brave Wallet backed up (and any other wallet extension you might be using), then you can go into the Bookmark manager (brave://bookmarks/) and export your bookmarks:
Screenshot from 2023-03-13 20-15-48 from the ... menu. Same for passwords from the Password manager (brave://settings/passwords):


Extensions and settings are annoying to lose, but you can always reinstall/reconfigure manually if you need to.

With that out of the way, removing a snap will remove your data too. However, on Ubuntu 22.04 (what I used in my tests) it will also take a snapshot of your data before deleting it. You can see the list of snapshots you have using snap saved and then you can use snap restore <id> brave to restore the snapshot you want. And so normally you should be able to get all of your data back. However, it’s much better not to trust that the restore will work and have your own backups just in case.

So the full list of commands would be something like:

sudo snap remove brave
sudo snap install brave
snap saved
snap restore <id> brave

where <id> is the ID of the brave snapshot you want to restore.

Thanks for your testing and all the explanations.
However, since my problem is that Brave refuse to open… I won’t be able to do the backup you mentioned.

This is why I’ve asked if it is possible to find, in the folders, the file which contains the bookmarks and maybe the file which contains the settings and other information I would be able to use to manually restore Brave to its original state after the uninstall and reinstall process.
For the wallet I do have backup.

It’s great that you have a back for Wallet at least.

The data files should be in your home directory under ~/snap/brave/. You can backup that entire directory (I suggest zipping it up). Like I said, a snapshot will be made when you remove the snap and so you should also be able to restore all of your Brave data this way.

Thanks again for your help. I now have a brand new installed Brave. I hope such crash won’t happen again. I love Brave and would like to be able to keep suggesting it to peoples.

I take it the re-installation of the snap worked fine then?

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